Customer Support Representative
May 18
Description
• Field and manage all inbound and outbound calls in a friendly and professional manner. • Schedule patient appointments efficiently, ensuring the seamless operation of the medical practice. • Utilize advanced knowledge in confirming and rescheduling appointments, adhering to excellent record-keeping practices. • Create a welcoming and comfortable experience for all patients, resolving any issues with empathy and efficiency. • Assist in bookkeeping tasks, maintaining an accurate and organized record system.
Requirements
• Excellent interpersonal skills and emotional intelligence, with the ability to empathize with and provide solutions for patients. • Proficiency in written and verbal English communication. • Detail-oriented and capable of managing multiple tasks in a fast-paced environment. • Experience in scheduling or similar administrative roles is preferred. • Strong problem-solving skills and the ability to adapt to changing circumstances. • Advanced knowledge of confirming and rescheduling appointments, as well as record-keeping practices • Bookkeeping skills. • Experience with social media platforms is a plus.
Benefits
• 100% Remote • Training & Development • Work From Home
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