Breakthrough discoveries to transform mental healthcare
NLP • Telehealth • Digital Therapeutics • Mental Health • Healthcare
51 - 200
May 2
Breakthrough discoveries to transform mental healthcare
NLP • Telehealth • Digital Therapeutics • Mental Health • Healthcare
51 - 200
• Specific Respond promptly to customer inquiries regarding the product • Understand customer issues, reproduce them, and identify the root cause • Resolve minor product issues and escalate more complex issues to the appropriate teams • Document all customer interactions and product issues accurately and in detail Liaise with development and product management teams to identify and track product issues, and to identify trending issues • Provide timely feedback to customers on their issues and queries. • Train customers on how to use the product effectively. • Help in improving the product based on customer feedback and personal observations. • Follow up with customers to ensure their issues have been resolved and they are satisfied with the service • Technical curiosity - will have a vested interest in exploring our digital products; an early UAT indicator
• A strong understanding of computers and common software applications (e.g., Microsoft Office, web browsers) • Excellent problem-solving and analytical skills • The ability to learn new technologies quickly • Exceptional communication and interpersonal skills • A customer-service oriented mindset with a focus on providing prompt and professional service • Proven experience as a Product Support Engineer or similar role in customer support • Strong knowledge of the product and ability to learn new technologies • Excellent problem-solving skills and ability to troubleshoot technical issues • Excellent communication skills, both written and verbal, with a skill for making complex concepts understandable • Ability to work under pressure and manage multiple issues simultaneously • Excellent interpersonal skills, with a focus on customer service • Familiarity with ticketing systems and remote support tools
• Retirement Plan 401(K) • Paid Time Off: 20 Vacation days & 12 Public Holidays • A range of Medical Benefits • Work From Home • Annual Discretionary Bonus up to 10%
Apply NowMay 1
201 - 500
🇺🇸 United States – Remote
💰 $15M Corporate Round on 2021-10
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🗽 H1B Visa Sponsor
April 30
201 - 500
🇺🇸 United States – Remote
💵 $110k - $130k / year
💰 $172.5M Series A on 2021-04
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer