Implementation Project Manager - Remote
May 5
🇺🇸 United States – Remote
💵 $65k - $80k / year
⏱ Part Time
🟡 Mid-level
🟠 Senior
👷♀️ Project & Program Management
Description
• We’re building a world-class Account Management team committed to helping customers realize the full potential of Pallet. You’ll help onboard new carriers to the Pallet TMS platform while maintaining a strong commitment to our customers' goals and success. • Work one-on-one with customers to implement the Pallet platform across all their core workflows: order entry, dispatch, billing, and driver settlement. • Lead virtual and onsite training sessions on all of Pallet’s core workflows to help customers realize the full value of the Pallet TMS platform. • Manage the post-sales relationship with our customers to ensure they achieve their business goals using Pallet. • Collaborate closely with Product and Engineering to improve and troubleshoot customer issues as well as provide feedback on product enhancements • Support in the development and documentation of processes and best practices.
Requirements
• Excited to travel up to 75% annually by plane required • Minimum of 2 years experience as a Solution Architect, Sales Engineer, Consultant, or Customer Success at a rapidly growing SaaS company • Stellar communication, presentation, relationship-building skills, and a deep commitment to driving an exceptional customer experience • Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment • Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams • Must live near a major airport
Benefits
• Health, Vision and Dental benefits • Flexible PTO • Life Insurance and Accidental Insurance • Short-Term Disability Coverage • Generous salary and equity for all staff • 401k option; helping you save for the future • Bi-weekly happy hours; our last one was with one of our Board of Directors • Company paid dinners on Tuesdays and Thursdays in the office • Annual Company Offsites; our last one was in Sonoma Wine Country
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