Community Support Programs Manager

May 18

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Plume

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Gender-affirming care, from your phone.

Gender Affirming Care • Trans Care • Telehealth • HRT • Transgender Healthcare

51 - 200

Description

• Empower and support the Plume community team to effectively provide Plume members with the support they need in navigating their gender journey and achieving improved health and wellness outcomes. • Establish structures and processes that cultivate communication and accountability amongst direct reports • Collaborate cross functionally to align Plume's business and community goals with new and existing community support programs • Facilitate quarterly 1-on-1 meetings; providing support and supervision to facilitators • Facilitate employee onboarding/offboarding and support continued education and development of all staff. • Effectively identify community support needs and coordinate responsive programming to connect members to Plume and community health and wellness resources to support member needs • Complete accurate and thorough documentation and record keeping in a timely manner • Monitor and control program and project costs to ensure that the program is delivered within the approved budget. • Manage program content, monthly schedule and facilitation tools • Work collaboratively with Marketing to develop an integrated marketing strategy for program promotion, including pre-group marketing, communications, post-group surveys • Facilitate and moderate groups as needed; disruption or cancelation to groups are a last resort option • Contribute to the design and structure of technical and platform tools associated with support groups and any ongoing asynchronous communication platforms • Own the management of technical and platform tools associated with live groups, such as Asana, FreshDesk, Typeform, Presentation slide decks, Zoom, Calendly, and others • Work with Sr. Manager of Community and Wellness to test and support iterations of support groups and peer to peer connection products and services • Understand and comply with confidentiality of personal information and HIPAA compliance. • Expect collaboration, shared-decision making, and partnership across clinical and non-clinical care team members.

Requirements

• Bachelor’s degree • 3+ years of program management/supervision in a healthcare or social work setting • 1+ years of direct professional experience working with the trans community in a community or healthcare based setting • Skillful in leading change management in an evolving and ambiguous environment • Empathetic and versed in motivational interviewing and trauma informed care principles • Ability to creatively problem solve complex and difficult to navigate challenges • Skillful leader in strategic thinking and time management • Basic knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing; G-Suite preferred

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service