Head of Operations, Rynoh

May 5

Apply Now

Get a free AI resume review

The Porch Company

WebsiteLinkedInAll Job Openings

The Porch Company all began when Nancy Moore, Owner and Founder, traded in her business suit to pursue a career in construction$1. .$1

11 - 50

Description

• The future is bright for the Porch Group, and we’d love for you to be a part of it as the Head of Operations for the Rynoh business. As part of the Rynoh business, the Head of Operations is responsible for leading the charge to help revolutionize how we provide services to our clients. Our software is used to protect nearly 40% of real estate transactions in the United States, an unprecedented achievement! Our ambitious plans require us to continue our journey of being the best service provider in the industry. We are seeking a highly motivated, highly organized professional to join our team. The ideal candidate will have a mix of interpersonal, technical, and managerial skills to help us implement complex solutions for our clients. The ideal candidate will have a strong background in leading and growing customer support and operating teams. Implementing SaaS technology with specific experience or knowledge of real estate escrow closing and disbursement processes is a must. You will leverage your knowledge of real estate closing processes to manage client onboarding and growth initiatives. You will work through your team to ensure full client satisfaction in all areas of technical support and escrow account reconciliation. You are flexible, skilled at multi-tasking and able to make quick decisions. You have high standards for the team, and you can interact with clients, on video, demonstrating your knowledge, attention to detail, and a high degree of professionalism. Simply put, you deliver results for the clients.

Requirements

• Bachelor's degree in business, information technology, or a related field (preferred). • At least 10 years’ proven experience building and leading client success teams and customer service teams, preferably in a technical or SaaS software industry. • At least 5 years’ experience managing real estate disbursement and account reconciliation processes. • History of effectively building, organizing, and managing teams of 10-15. • Understanding of escrow account audits and compliance requirements. • Experience with TDI title and escrow audits highly desirable. • Excellent leadership and team management skills, with the ability to motivate and inspire a team to deliver exceptional results. • Strong communication skills, both verbal and written, with the ability to effectively interact with clients and internal teams. • Ability to set a high bar for communication with clients. • Solid understanding of support processes, ticketing systems, and customer relationship management (CRM) tools. • Demonstrated ability to train, coach, and up-skill a team. • Ability to identify skill gaps and create plans to fill those gaps. • Ability to manage to a budget. Interact with business plans and financial spreadsheets. • Proven competencies with managing complex excel workbooks. • Ability to create and deliver presentations. • Ability to interact with senior Porch leadership team. • Ability to segregate duties, create role specialization, and drive team performance outcomes.

Benefits

• Our traditional healthcare benefits include three (3) Medical plan options, two (2) Dental plan options, and a Vision plan from which to choose. • Critical Illness, Hospital Indemnity and Accident plans are offered on a voluntary basis. • We offer pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts including healthcare, dependent care, and transportation savings options. • We provide company paid Basic Life and AD&D, Short and Long-Term Disability benefits. We also offer Voluntary Life and AD&D plans. • Both traditional and Roth 401(k) plans are available with a discretionary employer match. • Headspace is part of our employer paid wellbeing program and provides employees and their families access to on demand guided meditation and mindfulness exercises, mental health coaching, clinical care and online access to confidential resources including will preparation. • Brio Health is another employer paid wellbeing tool that offers quarterly wellness challenges and prizes. • LifeBalance is a free resource to employees and their families for year-round discounts on things like gym memberships, travel, appliances, movies, pet insurance and more. • Our wellness programs include flexible paid vacation, company-paid holidays of typically nine per year, paid sick time, paid parental leave, identity theft program, travel assistance, and fitness and other discounts programs.