Italian Administrative Support Specialist

May 5

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Teleperformance

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Omnichannel • Rightshore • Contact Center on Demand • Analytics Solutions • HomeBase

10,000+

Description

• Tracking shipments using logistic company/couriers online tracking tools. Keeping customer/sales rep updated with delivery date, including changes. • Ensuring that deliveries are complete and in time for planned installation dates • Working with local country, preferred 3rd party provider, to gain a quotation based on a specific customer order and make sure that shipment and transfer from Agilent is synchronized with 3rd party provider • Working with local country sales team, submit relevant 3PP requests in the proscribed tool and format and follow up to reduce customer quotation delays. • CRM Database maintenance & support. For increased efficiency, the team will do the CRM cleaning during off-peak hours (also cleaning old/incorrect data) • Other country/region specific non-standard admin tasks. • Administrative studies will be a plus.

Requirements

• Native level of Italian • B2 level of English or higher • Experienced user in SAP/SAP CRM • Quick to learn new processes and tools • Good verbal and written communication skills in appropriate language • Motivation & personality for seeking customer satisfaction and resolution • Ability to take initiative, prioritize, and manage time effectively • Candidates must be located in Barcelona area.

Benefits

• Full-time position with working hours from Monday to Friday • Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project) • Considerable investment in employees and their career development (including product, sales, and personal skills development trainings). • Working environment that is modern and bright with a dynamic and multicultural atmosphere. • Office location by the seaside in Barcelona.