Revenue Operations Manager

May 5

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Technology • Human • SaaS • Employee experience • Digital workplace

201 - 500

🔥 Funding within the last year

💰 Private Equity Round on 2023-06

Description

• Maps and optimizes customer journeys, identifying bottlenecks and designing processes that make interactions seamless and enjoyable to accelerate growth from our customers. • Analyzes customer-related data (NPS, churn, etc.), uncovering trends and providing actionable insights to improve the experience. • Facilitates cross-functional collaboration between Sales, Marketing, Customer Success, and Product to optimize the customer lifecycle. • Champions the effective use of RevOps technology and identifies opportunities for automation to streamline processes and enhance customer and the front-line team’s experience • Acts as the voice of the customer within the organization, ensuring that decisions prioritize exceptional experiences.

Requirements

• Data Analysis Expertise: Deep understanding of how to collect, manipulate, and most importantly, interpret customer-related data. Proficiency in data analysis tools and the ability to translate metrics into insights; • Process Mapping & Optimization: Ability to visualize and analyze complex customer journeys, identify pain points, and propose streamlined processes; • Cross-functional Collaboration: Demonstrated success building relationships and working collaboratively with marketing, sales, success, and product teams; • Tech Savviness: Strong proficiency with CRM systems (Salesforce & Hubspot), marketing automation tools, and other relevant RevOps tech. Comfort learning new software quickly; • Project Management Skills: Proven ability to manage complex projects involving multiple stakeholders and handle tight timelines; • Business Acumen: Understands the impact of CX initiatives on overall revenue generation and company ambitious goals; • Change Agent Mindset: A proactive and innovative spirit, always seeking opportunities for improvement, not afraid to challenge the status quo;

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service