Customer Service Associate

🕒 Março 10

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1840 & Company

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2014

📦 Logística

📣 Marketing

✈️ Turismo

Logistics • Marketing • Travel

A 1840 & Company é uma empresa global de aquisição de talentos especializada em soluções de gestão da força de trabalho, incluindo staffing, outsourcing e gestão de compliance. Ajudamos empresas a construir suas equipes com eficiência ao fornecer acesso a talentos criteriosamente avaliados em diversos setores, em mais de 150 países. Nossos serviços incluem business process outsourcing, recruitment process outsourcing, gestão de payroll e aquisição de talentos sob medida para atender às necessidades específicas de cada indústria.

Descrição

• Customer Service – Voice Support • Assist customers with basic product questions, order processes, shipping details, and website guidance. • Provide updates on existing orders, assist with creating customer accounts, and help place standard orders. • Handle escalated customer concerns and ensure satisfactory resolutions. • Customer Service – Non-Voice Support • Manage communication via voicemail, e-fax, email, Bazaar reports, and social media escalations. • Respond promptly and professionally to customer inquiries and complaints. • Ensure accurate documentation of interactions and resolutions. • Customer Account Management • Assist in managing Reseller Accounts by setting up new accounts in M3. • Support UPS Claims by researching lost packages, initiating traces, and assisting with claims processing. • Outbound Lead Generation • Identify new potential customers to expand brand presence. • Conduct internet research, outbound calls, and email outreach to generate leads.

🎯 Requisitos

• Fluent, conversational, and natural English proficiency. • 1+ year of contact center and/or customer service experience, including handling escalated cases. • Excellent verbal & written communication skills with a professional and empathetic demeanor. • Strong attention to detail, critical thinking, and problem-solving skills. • Typing speed of 20+ WPM. • Ability to work independently and manage time effectively. • Reliable and punctual.

🏖️ Benefícios

• Work in a dynamic and supportive environment. • Opportunity for career advancement. • Hands-on training and professional development. • Competitive hourly pay and benefits.