Product Support Specialist

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1840 & Company

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2014

📦 Logística

📣 Marketing

✈️ Turismo

Logistics • Marketing • Travel

A 1840 & Company é uma empresa global de aquisição de talentos especializada em soluções de gestão da força de trabalho, incluindo staffing, outsourcing e gestão de compliance. Ajudamos empresas a construir suas equipes com eficiência ao fornecer acesso a talentos criteriosamente avaliados em diversos setores, em mais de 150 países. Nossos serviços incluem business process outsourcing, recruitment process outsourcing, gestão de payroll e aquisição de talentos sob medida para atender às necessidades específicas de cada indústria.

Descrição

• Interacting with customers via email, online chat, and phone calls to address their inquiries and concerns. • Providing prompt and accurate responses to all customer questions, ensuring a positive customer experience. • Assisting customers in setting up and resolving issues related to their accounts. • Verifying the identity of customers to maintain account security. • Managing a high volume of customer interactions effectively and efficiently. • Identifying and assessing customer needs and taking appropriate actions to ensure their satisfaction. • Providing customers with accurate, valid, and comprehensive information using the appropriate tools and methods. • Handling customer complaints, offering suitable solutions and alternatives within established timeframes, and following up to ensure resolution. • Maintaining detailed records of customer interactions, processing customer accounts, and filing documents in an organized manner. • Following company communication procedures, guidelines, and policies. • Going the extra mile to engage and delight customers. • Striving to achieve and exceed defined productivity and performance goals.

🎯 Requisitos

• A minimum of 3 years of customer service/** technical support experience**, preferably in a contact center or similar environment. • Must have an experience using Zendesk. • Fluent in both English both spoken and written. • Possess their own laptop/desktop that meets the minimum requirements (Processor: minimum i5, RAM: minimum 8GB). • Stable and reliable internet connection. • Strong computer skills and proficiency in various software applications. • A commitment to providing exceptional customer service and a genuine desire to help customers.

🏖️ Benefícios

• Work from home • Access to diverse projects • Opportunities for professional growth • Collaboration with diverse teams • No commute time • No dress code (unless there’s a meeting!) • Eco-friendly work lifestyle • Exposure to a multicultural team • Potential for long-term engagement • Improved work-life balance