Technical Support Specialist

Vaga não está no LinkedIn

🕒 3 dias atrás

🚗 Michigan – Remoto

🚗 Michigan – Remote

💵 $47.000 / ano

⏰ Tempo Integral

🟢 Júnior

📞 Engenheiro de Suporte

🚫👨‍🎓 Sem graduação necessária

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365id

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2015

🔒 Cibersegurança

📋 Conformidade

💳 Fintech

Cybersecurity • Compliance • Fintech

A 365id é uma empresa especializada em soluções de verificação de ID líderes de mercado, voltadas para prevenir fraudes, garantir compliance e aprimorar a experiência do cliente em diversos setores. Seus serviços incluem a verificação em tempo real de documentos de identificação por meio de scanners e software fáceis de usar, projetados para agilizar o processo de onboarding de clientes enquanto atendem aos requisitos legais. Confiada por bancos, locadoras de veículos, hotéis e muitos outros, a 365id foca em oferecer soluções de verificação de identidade seguras, confiáveis e eficientes, que se integram facilmente aos sistemas empresariais existentes.

Descrição

• Provide technical system and user support by responding to calls and email requests for technical support in a timely manner • Diligently manage client cases within Zendesk, and communicate any perceived delays to management immediately upon identification • Document, track, and monitor problems to ensure a timely resolution and appropriate follow-up with clients • Assess issues and escalate, if needed, to higher levels of client support • Resolve technical problems, detect patterns of issues, and communicate via the defined escalation path (including services leadership) regarding persistent issues • Assist other department employees in troubleshooting difficult or time-sensitive problems • Configure client equipment both locally and remotely • Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications • Contribute to continuous improvement of the client experience by providing suggestions for the betterment of technical practices • Workweek includes Saturday & Sunday shift in schedule, with 2 days off during the weekdays • Other duties as assigned by Supervisor

🎯 Requisitos

• 1-2 years experience handling high-end clients with the ability to demonstrate proper service recovery steps or a commensurate combination of education, certifications, and experience • Proficient with Ubuntu or other Linux distribution highly desired • Solid understanding of mobile environments including Android and iOS, including development and logging tools • Solid understanding of Windows 10 environment including device drivers, event viewer, and error reporting • Experience working with advanced software issues that require root cause analysis • Experience maintaining small networks. Network+ a bonus, but not necessary • Exposure to SQL commands a bonus • Able to work independently and efficiently to meet deadlines • Able to promptly answer support related email, phone calls and other electronic communications • Self-motivated, detail-oriented and organized • Ability to learn new technologies quickly and deal with ambiguity • Proficient in Internet related applications such as email clients, FTP clients and web browsers • Proficient in the entire Microsoft Office suite (Word, Excel, Outlook, PowerPoint) • Excellent communication (oral and written), interpersonal, organizational, and presentation skills using appropriate vocabulary and grammar to obtain and convey information.