Senior EUC Engineer

Vaga não está no LinkedIn

🕒 Ontem

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $92.000 - $107.000 / ano

⏰ Tempo Integral

🟠 Sênior

👷🏻‍♀️ Engenheiro

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6 Degrees

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2016

🎯 Recrutamento

💼 Consultoria

Recruitment • Consulting

A 6 Degrees é uma consultoria internacional de recrutamento com atuação no Oriente Médio, Europa, África, Ásia-Pacífico e Américas. A empresa opera oito divisões especializadas — Consumer (FMCG, varejo e ingredientes alimentícios), Energy (serviços para campos de petróleo, energias renováveis, EPCs e OEMs), Maritime (gestão de navios, armadores, construção naval, portos e terminais), Medical (ciências da vida, saúde, farmacêutica e dispositivos médicos), Hospitality (redes hoteleiras, proprietários e REITs), Technology (data centres, data analytics, infraestrutura e SaaS), Space (contratações técnicas para o crescente setor espacial) e HR (posições funcionais em Recursos Humanos). A 6 Degrees concentra-se em processos de recrutamento e seleção, retained search e headhunting para posições de nível médio a sênior e funções especializadas em diversos setores, apoiando tanto empresas contratantes quanto profissionais em busca de oportunidades e desenvolvimento de carreira.

Descrição

• Serve as the senior escalation resource for complex endpoint, identity, collaboration, application, and productivity issues, including major incidents and service disruptions • Lead cross-functional troubleshooting using logs, diagnostics, telemetry, endpoint analytics, monitoring, and vendor resources • Identify root causes and implement corrective actions that prevent recurrence • Contribute to EUC technology planning, service improvements, implementations, and support models • Mentor support engineers and administrators through technical guidance, training, knowledge sharing, and customer-service best practices • Create and maintain technical standards, operational procedures, and knowledge base documentation • Administer and optimize Microsoft Intune • Develop and maintain endpoint standards, security baselines, configuration profiles, and compliance policies • Troubleshoot advanced Windows, application, authentication, performance, and device-management issues • Administer Microsoft Entra ID, authentication methods, Conditional Access, and user lifecycle processes • Administer and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Defender, and Microsoft Purview • Support vulnerability remediation, security reviews, audits, risk assessments, governance, and data-protection initiatives • Administer DocuSign CLM and 8x8 UCaaS, including users, permissions, integrations, call routing, and operational support • Administer additional enterprise applications and serve as the subject matter expert • Provide advanced troubleshooting and vendor coordination for critical business applications • Evaluate performance and recommend improvements to reliability and user experience • Lead or contribute to implementation plans, technical documentation, support procedures, and operational standards for new or updated solutions • Coordinate with internal teams, vendors, and business stakeholders to ensure solutions meet security, usability, reliability, supportability, and business requirements

🎯 Requisitos

• Required degree: High school • 5+ years of progressive experience supporting and administering enterprise EUC environments, including at least 2 years as a senior engineer, technical lead, or escalation resource • Hands-on experience with Microsoft Intune, Entra ID, Defender, Purview, Microsoft 365, Windows, endpoint management, application deployment, and device lifecycle management • Demonstrated success troubleshooting complex issues, performing root cause analysis, leading major incident investigations, and implementing long-term corrective actions using diagnostics, telemetry, monitoring, and vendor resources • Experience creating technical documentation, operational standards, support procedures, and knowledge-sharing resources • Experience mentoring technical staff and strengthening troubleshooting and problem-solving • Strong communication, collaboration, prioritization, and customer-service skills across technical teams, business stakeholders, and external partners • Applicants must be authorized to work for ANY employer in the U.S.; employment visa sponsorship is unavailable • Preferred: Experience supporting healthcare, compliance-driven, or highly regulated environments • Preferred: Experience leading EUC initiatives, Microsoft 365 implementations, or major incident response • Preferred: PowerShell scripting, automation, and Microsoft Copilot Studio • Preferred: Experience administering Jira, Confluence, DocuSign CLM, or 8x8 UCaaS

🏖️ Benefícios

• Competitive compensation • Medical, Dental, Vision and Other Outstanding Ancillary Benefits • Training and Development Opportunities • 401k Program • Paid Time Off

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