Director, Payments

Vaga não está no LinkedIn

🕒 Agosto 26

🏄 California – Remoto

🏄 California – Remote

💵 $170.000 - $200.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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AbacusNext

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1983

⚖️ Jurídico

💼 Consultoria

☁️ SaaS

Legal • Consulting • SaaS

A CARET é uma empresa de software com 40 anos de experiência que desenvolve plataformas premiadas de gerenciamento de práticas SaaS para escritórios de advocacia e contabilidade. Seu principal produto, o CARET Legal, é uma solução completa de gestão de práticas jurídicas que organiza fluxos de trabalho, facilita a colaboração e aceita pagamentos, ajudando pequenas e médias empresas profissionais a otimizar operações e concentrar-se em trabalhos de maior valor agregado. A CARET atende mais de 10. 000 empresas globalmente e se posiciona como um fornecedor B2B de ferramentas SaaS de gestão de práticas e habilitadas para pagamentos.

Descrição

• Own and scale the go-to-market strategy, operating model, and revenue performance for CARET Pay • Own the payments operating model and P&L • Establish weekly boarding and activation reviews, monthly cross-functional business reviews, and quarterly executive updates • Own end-to-end payments performance, including net revenue, processed volume, net spread, merchant activation, and merchant retention • Establish accountability, SOPs, and rules of engagement across Sales, Payments, Implementation, Training, and Customer Success • Own merchant boarding for new-logo and migration deals • Reduce merchant application friction and improve underwriting-stipulation resolution • Qualify payments fit at point of sale and ensure payments sellers engage prospects during the LPM sale • Develop account-level strategies for complex customers with Sales, CSMs, and Migration • Drive adoption of invoicing and accounting workflows within practice management products • Segment the installed base, build named-account plays, and provide concierge onboarding for major activation opportunities • Establish 30- and 60-day post-go-live transaction follow-ups • Build the processor-switching toolkit with Marketing and test switching incentives with Finance • Diagnose processor reversion causes and prioritize product improvements with Product and Engineering • Partner with Sales and GTM leadership on the broader B2B commercial strategy • Lead, coach, and grow the payments team • Design payments quotas, compensation plans, and referral incentives with Sales leadership and Finance • Define and monitor payments metrics and build CRM and BI reporting • Own pricing, fee schedules, promotional economics, and ACH-versus-card mix with Finance • Protect existing revenue by monitoring merchant concentration, volume declines, and processor shifts • Manage payment-processing and payment-facilitator partner relationships • Partner with Legal, Finance, Risk, and Compliance on agreements, payment structures, and commercial terms • Stay current on card network rules, PCI obligations, ACH requirements, and trust-account handling rules

🎯 Requisitos

• 10+ years of experience in B2B payments, fintech, or SaaS • At least 3 years leading a payments function or a cross functional payments go to market motion • Experience owning or leading integrated or embedded payments within a software/SaaS environment • Experience across the full lifecycle from onboarding and migration through ongoing performance • Proven ability to work cross functionally with Sales, Customer Success, Product, Engineering, Operations, Finance, and Legal • Strong hands-on operating ability and strategic vision • Excellent analytical skills, including customer segmentation, cohort, and unit economics analysis • Strong commercial judgment and executive presence • Ability to influence without direct authority • Experience presenting to customers and the executive team • Track record of improving merchant boarding, activation, or attach quality in an embedded payments business • Experience winning volume away from incumbent processors • Working knowledge of interchange, ACH versus card, net spread, pricing, and promotional structures • Experience hiring, coaching, and managing a small team of sellers and operators • B2B experience is essential • Preferred: Experience leading payments for a B2B SaaS or vertical software company • Preferred: Experience leading customer migrations between payment providers or payment infrastructure • Preferred: Experience managing a payment facilitator or processor relationship • Preferred: Familiarity with law firm billing, trust/IOLTA, and multi-trust account requirements • Preferred: Fluency with Salesforce, BI dashboards, in-app engagement tooling, conversation intelligence, and implementation platforms

🏖️ Benefícios

• Flexible PTO • Medical, Dental, Vision, Paid Sick Days, and Supplemental Coverage • Health Savings Account • 401(k) match