Director, Account Management

🕒 Julho 13

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Absorb Software

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2003

💼 Consultoria

📣 Marketing

🏥 Saúde

💰 $59.000.000 Private Equity Round - Absorb LMS em 2017-09

Consulting • Marketing • Healthcare

A Absorb Software é uma fornecedora de sistemas de gestão de aprendizado (LMS) alimentada por IA que oferece uma plataforma em nuvem para treinamento empresarial, integração de novos funcionários, conformidade, aperfeiçoamento profissional, educação de clientes e capacitação de parceiros. Sua plataforma SaaS inclui criação de cursos, uma vasta biblioteca de conteúdos, relatórios e análises, integrações com sistemas HCM/CRM, e-commerce para venda de cursos e agentes de IA para personalizar o aprendizado e simplificar a administração. A Absorb tem como alvo equipes de RH, T&D, conformidade, sucesso do cliente e parcerias em organizações de todos os tamanhos, enfatizando escalabilidade, segurança e ROI mensurável.

Descrição

• Lead and mentor a team of Account Managers, fostering a culture of excellence, collaboration, and continual learning • Analyze account health, proactively identify opportunities and risks, and implement initiatives to maximize customer value • Own and drive client renewals, retention, and net retention targets • Develop and execute strategic account plans, collaborating with cross-functional teams to align Absorb solutions with client objectives • Build and nurture strong relationships with key stakeholders, serving as a trusted advisor and advocate • Lead regular Executive Business Reviews and strategic check-ins • Champion customer feedback, synthesizing insights to inform product development and innovation • Oversee negotiation and management of client contracts, ensuring favorable outcomes and compliance • Drive feature adoption, enablement, and ongoing education for clients • Represent Absorb at industry events and client engagements

🎯 Requisitos

• 6+ years of leadership in mid-market/enterprise SaaS account management • Proven experience managing complex accounts in North America • Exceptional communication, relationship-building, and consultative skills • Demonstrated success in driving renewals, upsell, and cross-sell opportunities • High intellectual curiosity, and thrive in a fast-paced, remote-first environment • Strong leadership and mentoring abilities • Passionate about customer success and continual learning

🏖️ Benefícios

• Fully remote-first work with flexible work arrangements 🏡 • Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘 • New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦 • Endless opportunity for career growth and internal mobility 🌱 • Employee driven DE&I programs 🫶