Technical Support Specialist

🕒 Maio 19

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Absorb Software

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2003

☁️ SaaS

📚 Educação

🏢 Corporativo

💰 $59.000.000 Private Equity Round - Absorb LMS em 2017-09

SaaS • Education • Enterprise

A Absorb Software é uma fornecedora de sistemas de gestão de aprendizado (LMS) alimentada por IA que oferece uma plataforma em nuvem para treinamento empresarial, integração de novos funcionários, conformidade, aperfeiçoamento profissional, educação de clientes e capacitação de parceiros. Sua plataforma SaaS inclui criação de cursos, uma vasta biblioteca de conteúdos, relatórios e análises, integrações com sistemas HCM/CRM, e-commerce para venda de cursos e agentes de IA para personalizar o aprendizado e simplificar a administração. A Absorb tem como alvo equipes de RH, T&D, conformidade, sucesso do cliente e parcerias em organizações de todos os tamanhos, enfatizando escalabilidade, segurança e ROI mensurável.

Descrição

• Resolving the issues through phone, chat, and email communication channels in a fast paced environment. • Provide excellent client support by engaging clients, providing clear internal and client-facing communications, conducting investigations, and aiding in quick resolution. • Troubleshoot and perform in-depth investigations to work towards determining the root cause of client/feature issues, next steps, and deliver solutions based on client needs and concerns. • Manage customer expectations regarding estimated response times for issue resolution. • Extensively research and document customer technical issues. • Successfully act as the advocate and voice for the client while simultaneously acting as the voice of the company to ensure that all communications and interactions are delivered clearly and professionally as issue statuses change and resolutions are confirmed.

🎯 Requisitos

• 3+ years’ experience in a technical support position, (ideally in a SaaS environment) OR in client facing roles (customer service, food and beverage, airlines, etc) • Basic understanding of core web components. • Exceptional attention to detail. • Proven time-management capabilities. • Excellent communication (both written and verbal) and active listening skills. • Ability to grasp technical concepts and explain them in simple term.

🏖️ Benefícios

• Fully remote-first work with flexible work arrangements. • Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location. • New Hire Equipment Allowance and monthly Flex Allowance to support your success. Endless opportunity for career growth and internal mobility. • Employee driven DE&I programs.