Lead Site Reliability Engineer

🕒 Junho 17

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $160.000 - $185.000 / ano

⏰ Tempo Integral

🟠 Sênior

⛑ DevOps & Engenheiro de Confiabilidade do Site (SRE)

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Accela

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2000

💼 Consultoria

📦 Logística

🏗️ Construção

Consulting • Logistics • Construction

Accela é líder em fornecer soluções baseadas em nuvem projetadas para modernizar os serviços governamentais. Seu conjunto unificado de aplicativos inovadores se concentra em construir comunidades mais conectadas por meio de eficiência aprimorada e gerenciamento seguro de dados. A Accela capacita governos locais e estaduais ao simplificar processos como licenças de construção, licenciamento, regulamentação de cannabis e saúde ambiental. Com foco em soluções cívicas, a Accela busca melhorar as operações do setor público eliminando silos de dados e facilitando melhores interações com os residentes. Ao aproveitar sua plataforma SaaS, os governos podem melhorar a prestação de serviços, aumentar a transparência e reduzir os custos operacionais, levando a economias significativas de tempo e custo.

Descrição

• Serve as a technical leader for reliability engineering, operational excellence, and platform modernization across the Civic Platform. • Drive platform modernization initiatives, including the continued evolution from VM-based architectures toward containerized and cloud-native services, in partnership with DevOps Engineering, Database Engineering, Security, and Development teams. • Lead efforts that improve and sustain the availability, performance, scalability, security, and cost efficiency of Accela's SaaS offerings. • Define, implement, and operate service level objectives (SLOs), service level agreements (SLAs), and error budgets for critical platform services, using data to drive prioritization and risk-based decision making. • Lead observability initiatives across metrics, distributed tracing, logging, and monitoring platforms to improve system visibility and accelerate issue detection and resolution. • Drive Root Cause Analysis (RCA) efforts for complex production incidents, facilitate blameless postmortems, and ensure corrective actions are implemented and tracked to completion. • Design, develop, and maintain automation, tooling, and software solutions that improve reliability, operational efficiency, scalability, and developer productivity. • Serve as a senior technical escalation point during production incidents and for platform changes that impact availability, performance, security, or compliance. • Partner with Security and Compliance teams to ensure platform operations meet regulatory and compliance requirements, including SOC 2, HIPAA, FedRAMP, StateRAMP, and PCI-DSS. • Translate operational metrics, reliability trends, and platform health data into actionable insights for engineering leadership and executive stakeholders. • Mentor engineers across the Cloud Engineering organization and influence engineering best practices through technical leadership and collaboration

🎯 Requisitos

• 8+ years of experience in Site Reliability Engineering, Software Engineering, Cloud Infrastructure, or related disciplines within a SaaS environment, including experience leading complex technical initiatives. • Demonstrated technical leadership driving platform modernization in containerized and orchestrated environments, including Kubernetes or equivalent technologies. • Hands-on experience operating and supporting large-scale SaaS platforms on Microsoft Azure. • Experience developing automation and operational tooling using Python, PowerShell, Bash, or similar scripting languages. • Deep expertise designing, operating, analyzing, and troubleshooting complex distributed systems across the application, infrastructure, networking, and operating system layers. • Strong experience with modern observability platforms, including monitoring, logging, metrics, and distributed tracing. • Demonstrated success leading incident response, Root Cause Analysis, and continuous improvement initiatives. • Experience establishing and maturing Incident, Problem, and Change Management practices. • Strong written and verbal communication skills with the ability to effectively communicate technical concepts to engineering leadership and executive stakeholders. • Experience using Git and GitHub-based development workflows.

🏖️ Benefícios

• flexible time off • comprehensive medical, dental, and vision plans • family planning benefits • 401(k) retirement savings plan with company match • health savings account with company contributions • flexible spending account • life, accident, and disability coverage • business travel insurance • employee assistance programs • other well-being benefits