Corporate Travel Consultant

🕒 Outubro 28

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $16 - $27 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💼 Consultor

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Internova Travel Group

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 2008

📦 Logística

🏨 Hospitalidade

✈️ Turismo

Logistics • Hospitality • Travel

O Internova Travel Group é uma empresa de serviços de viagens proeminente, especializada em fornecer uma gama de soluções relacionadas a viagens. A empresa oferece serviços como viagens de lazer, gestão de viagens corporativas e viagens de cruzeiro, atendendo às diversas necessidades dos clientes. Com um forte foco na satisfação do cliente e experiências de viagem inovadoras, a Internova visa aprimorar a maneira como as pessoas viajam e exploram o mundo.

Descrição

• Service inbound corporate and government travel requests • Deliver extraordinary customer service to ALTOUR clients • Greet all clients with enthusiasm • Provide consultative service to travelers and travel arrangers throughout the booking process • Quote and book accurate domestic and international air, car, and hotel reservations • Complete reservations accurately and promptly while following corporate travel policies • Follow Federal and State travel requirements, including the Fly America Act • Secure the lowest available air, car, and hotel rates at booking • Use client and ALTOUR negotiated programs when applicable • Utilize GDS low-fare search capabilities • Maintain productivity goals measured by transactions per day • Maintain quality goals measured by minimal customer service issues • Maintain customer-experience goals measured through call-monitoring performance • Work Monday through Friday, 11:00 AM–8:00 PM ET

🎯 Requisitos

• 5+ years’ travel selling experience • 5+ years’ customer service experience, preferably in the travel industry • Expert in international travel bookings and process • Typing speed of at least 50 WPM • Exceptional, proactive customer service approach • Excellent travel industry knowledge • Mastery in Sabre GDS, formats, shortcuts, enhancements, pricing, and Smartpoint • Corporate travel experience required • Excellent multitasking skills and ability to service multiple accounts at a high level of customer service • Exceptional written and oral communication skills in English • Ability to embrace change and adapt to new technologies and processes • Strong understanding of own skill set and development opportunities • Takes direction, offers suggestions, and asks for appropriate guidance when applicable • Demonstrates exceptional teamwork and proactively offers support • Acts as a leader among peers • Ability to provide constructive feedback to peers and leaders • Ability to handle most difficult situations with minimal guidance • Able to support peers in decision making • Knows when to escalate to a leader • Strong understanding of key Altour initiatives and strong change management skills

🏖️ Benefícios

• Choice of two medical plans • Two dental plans • Vision insurance • Flexible spending accounts (FSAs) • Company-paid life insurance and AD&D • Optional additional life insurance and AD&D • Disability insurance • Paid parental leave • Paid time off • 401k Plan with company match • Discounted employee travel options • Access to LinkedIn Learning webinars and courses • Discounted pet insurance • Discounted auto, home, & renters insurance • May be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance

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