AI Engineer

Vaga não está no LinkedIn

🕒 5 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🤖 Engenheiro de IA

👻 Score fantasma 10%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

ACLIVITI

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2015

💼 Consultoria

🤝 B2B

👥 B2C

Consulting • B2B • B2C

A Acliviti é uma empresa de estratégia e entrega de experiência do cliente (CX) que combina estratégia de CX, design de jornada, transformação tecnológica e serviços gerenciados para ajudar organizações a melhorar o engajamento do cliente e os resultados operacionais. Eles fornecem orientação imparcial, conectam equipes de negócios e técnicas, e oferecem suporte à execução em plataformas omnichannel, dados e análises, operações em nuvem e gerenciamento de programas de IA. A Acliviti atende clientes corporativos de setores como saúde, serviços financeiros, varejo, hospitalidade, logística e seguros, focando em resultados mensuráveis, alinhamento de stakeholders e gerenciamento operacional a longo prazo.

Descrição

• Build, configure, and deploy conversational AI solutions across voice and digital channels • Develop conversational flows, bot logic, intents, entities, business rules, prompts, and AI agent workflows • Configure and integrate LLM-powered capabilities, knowledge retrieval, and RAG • Implement AI agents, guardrails, fallback logic, validation, error handling, and escalation paths • Integrate conversational AI platforms with CCaaS and telephony platforms such as NICE CXone and Genesys Cloud • Configure voice integrations, call routing, transfers, IVR, ACD, skills, queues, and live-agent handoffs • Develop conversational logic, API orchestration, data transformations, REST APIs, webhooks, and custom integrations • Integrate solutions with CRM, ERP, databases, knowledge bases, and other enterprise applications • Use JavaScript, Python, or TypeScript and Git/GitHub for development and collaboration • Develop and execute functional, integration, regression, and performance tests • Troubleshoot defects, analyze logs, identify root causes, and resolve technical issues • Support client UAT, deployments, go-live activities, post-production stabilization, and performance monitoring • Create and maintain technical documentation, configuration documentation, integration details, and support runbooks • Collaborate with clients, architects, project managers, CCaaS engineers, and internal technical teams • Participate in discovery sessions, solution reviews, demos, prototypes, and proof-of-concepts • Identify dependencies and risks, own implementation deliverables, and contribute reusable components and development standards

🎯 Requisitos

• 5+ years of experience in software engineering, technical implementation, enterprise integrations, or professional services • Hands-on experience implementing conversational AI, virtual agents, chatbots, voicebots, or AI-powered applications • Experience with conversational AI platforms such as Cognigy, PolyAI, Google CCAI, Amazon Lex, or similar technologies • Strong JavaScript skills, including working with APIs, JSON, variables, and custom logic • Experience integrating enterprise applications using REST APIs, webhooks, and authentication mechanisms • Experience with LLMs, prompt engineering, and AI-powered conversational workflows • Experience integrating solutions with enterprise contact center or telephony environments • Understanding of IVR, ACD, call routing, skills, queues, and agent transfers • Experience with technical troubleshooting, testing, debugging, and production deployments • Ability to independently investigate and resolve technical issues across multiple platforms • Strong communication, problem-solving, and client-facing collaboration skills • Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent practical experience • Preferred: Cognigy, PolyAI, NICE CXone, Genesys Cloud, SIP, RAG, agentic AI, Salesforce, ServiceNow, Python, TypeScript, AWS, Azure, GCP, Git/GitHub, CI/CD, and consulting or professional services experience • Authorization to work in the United States • Availability to work as a 1099 contractor is requested

🏖️ Benefícios

• Remote-first work environment • Full-time employment • Opportunity to work on emerging conversational AI and agentic AI technologies • Exposure to enterprise customer experience transformation projects • Collaboration with cross-functional teams and enterprise clients