Software Architect

🕒 Outubro 9

🌽 Illinois – Remoto

🌽 Illinois – Remote

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🧑‍💻 Engenheiro Full-stack

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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ACLIVITI

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2015

💼 Consultoria

🤝 B2B

👥 B2C

Consulting • B2B • B2C

A Acliviti é uma empresa de estratégia e entrega de experiência do cliente (CX) que combina estratégia de CX, design de jornada, transformação tecnológica e serviços gerenciados para ajudar organizações a melhorar o engajamento do cliente e os resultados operacionais. Eles fornecem orientação imparcial, conectam equipes de negócios e técnicas, e oferecem suporte à execução em plataformas omnichannel, dados e análises, operações em nuvem e gerenciamento de programas de IA. A Acliviti atende clientes corporativos de setores como saúde, serviços financeiros, varejo, hospitalidade, logística e seguros, focando em resultados mensuráveis, alinhamento de stakeholders e gerenciamento operacional a longo prazo.

Descrição

• Lead technical discovery sessions with business, IT, operations, and technical stakeholders • Understand current-state environments, business processes, pain points, and desired outcomes • Translate business requirements into functional and technical requirements • Identify gaps, dependencies, constraints, and technical risks • Facilitate design discussions and align stakeholders around recommended solutions • Document requirements and obtain client approval before technical build begins • Design enterprise CX, CCaaS, conversational AI, and automation solutions • Define architecture, technology components, integrations, data flows, and system dependencies • Design solutions across voice and digital channels, including ACD, IVR, routing, AI agents, automation, and integrations • Develop technical approaches for LLM, RAG, knowledge retrieval, AI agent, and API-enabled solutions • Define prompts, business logic, integrations, knowledge sources, guardrails, and escalation paths • Evaluate AI platform capabilities and advise on technical approaches • Serve as the technical SME throughout engagements • Partner with Project Managers on technical risks, dependencies, scope impacts, and delivery considerations • Provide technical guidance and oversight to implementation Engineers • Act as an escalation point for complex technical decisions and design issues • Support testing strategy, UAT, go-live readiness, and post-implementation reviews • Identify opportunities for future phases, enhancements, and technology roadmaps

🎯 Requisitos

• 7+ years of experience in solution architecture, technical consulting, CCaaS, enterprise technology, or related fields • Strong experience designing enterprise technology and integration solutions • Expert-level experience with NICE CXone, Genesys Cloud, or comparable CCaaS platforms • Strong understanding of APIs, integrations, data flows, and enterprise systems • Experience designing AI, conversational AI, automation, or NLP solutions • Ability to translate complex business requirements into clear technical designs • Strong experience creating architecture diagrams, technical specifications, and requirements documentation • Excellent client-facing communication and stakeholder management skills • Ability to lead technical discussions with both executive and technical audiences • Experience with Cognigy, PolyAI, Parloa, CrestaAI, Dialogflow, or similar AI platforms • Experience with LLMs, RAG, AI agents, and conversational AI architectures • Experience with Salesforce, ServiceNow, or other enterprise CRM/ERP platforms • Experience with REST/SOAP APIs and enterprise integration patterns • Experience in a consulting or professional services environment • Must be authorized to work in the United States • Must answer whether employment visa sponsorship will be required

🏖️ Benefícios

• 100% coverage of employee health care, vision, and dental insurance • HSA & FSA plans available • Disability & Voluntary Benefits available • 401(k) plan with a 4% employer match • Generous variable compensation opportunity • Work-from-home monthly incentive • Inclusive remote working environment

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