Technical Support Engineer, Tier I

🕒 Maio 26

🌲 North Carolina – Remoto

🌲 North Carolina – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

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Action1

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2018

☁️ SaaS

🔒 Cibersegurança

🏢 Corporativo

SaaS • Cybersecurity • Enterprise

A Action1 é uma plataforma de gestão de endpoints autônoma e nativa da nuvem, que automatiza o patching de aplicativos de terceiros e sistemas operacionais cruzados (Windows, macOS), detecção e correção de vulnerabilidades, e implantação remota de software em redes distribuídas sem a necessidade de VPN ou integração de domínio. A plataforma oferece conformidade contínua com patches e relatórios (PCI, HIPAA, SOC 2, CIS, etc. ), serviços focados em MSP/MSSP, APIs e automação PowerShell, e escalabilidade em tempo real para ambientes empresariais, a fim de reduzir riscos cibernéticos e custos operacionais.

Descrição

• Provide timely, efficient technical support with prompt responses to customer inquiries. • Troubleshoot and resolve customer issues via phone and other communication channels. • Follow up with customers post-troubleshooting to ensure full product functionality. • Build and maintain an internal knowledge base with useful guides and solutions. • Continuously refine and enhance the customer support process for better efficiency. • Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams. • Participate in customer meetings when needed to troubleshoot and resolve issues directly.

🎯 Requisitos

• Have a foundational understanding of Microsoft Windows operating systems • Show interest in troubleshooting software and resolving patching issues • Have basic exposure to PowerShell (e.g., reading or running simple scripts) • Be familiar with macOS and/or Linux environments • Understand basic software installation processes (installers, setup steps, configurations) • Have experience in customer service, helpdesk, or IT support roles • Demonstrate strong communication and problem-solving skills • Be motivated to learn and grow within a technical support role • Introductory knowledge of Active Directory or Group Policy • Exposure to patch management or endpoint management tools would be a plus • Basic familiarity with system logs or tools like Windows Event Viewer would be a plus • Exposure to Windows Server environments would be a plus • Basic understanding of IT security principles would be a plus • Ability to identify and troubleshoot failed patch installations would be a plus • Familiarity with software deployment and configuration using install switches would be a plus • Ability to review and interpret logs and event data would be a plus.

🏖️ Benefícios

• Engaging challenges and opportunities to solve real-world problems. • Continuous professional growth and learning with cutting-edge technologies. • A stable income, flexible working hours, and opportunities for advancement. • A supportive and collaborative team of skilled professionals. • A remote-first culture, offering flexibility and work-life balance.