Travel Consultant – Team Lead

🕒 4 dias atrás

🏈 Alabama, Arizona, +23 estados a mais – Remoto

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote 🍑 Georgia – Remote

💵 $27 - $29 / hora

⏰ Tempo Integral

🟠 Sênior

💼 Consultor

👻 Score fantasma 0%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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ADTRAV Travel Management

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1977

💼 Consultoria

📦 Logística

✈️ Turismo

Consulting • Logistics • Travel

A ADTRAV Travel Management é uma empresa que oferece software e serviços de gerenciamento de viagens para organizações corporativas e governamentais, com o objetivo de tornar as viagens o mais fáceis e eficientes possível. Eles oferecem um conjunto abrangente de aplicativos adaptados às necessidades dos modernos programas de viagens, juntamente com acesso 24/7 a agentes de viagens experientes, orientação especializada e suporte para diversos tipos de viagem, como hospedagem, eventos e programas globais. O compromisso da ADTRAV com o atendimento ao cliente se reflete em suas altas taxas de satisfação dos viajantes e serviços de consultoria dedicados.

Descrição

• Manage all aspects of travel management for clients • Serve as team lead for a group of accounts under operations management guidance • Determine destinations, transportation, travel dates, financial considerations, and accommodations through multiple communication channels • Book and issue domestic and international airline itineraries, hotel reservations, and transportation reservations through a GDS system • Assist agents with booking requests and act as a subject matter expert and first-level support • Support day-to-day operations of assigned accounts • Escalate issues to management as needed • Assist with agent training on accounts, policies, and procedures • Execute Sabre spectra transactions in accordance with contractual requirements • Oversee queue management and ensure tasks are completed within Service Level Agreements • Ensure tickets are issued and assist with issuing when needed • Identify process and workflow efficiencies and training opportunities; recommend improvements to management • Update job aids and account documentation • Act as client liaison when management is unavailable • Research customer service issues through resolution • Answer client calls and emails for new arrangements and itinerary changes • Use Sabre to book and issue airline, hotel, car, and other reservations • Check queues daily for accuracy and ticket completeness • Maintain service programs including preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals • Provide travel expertise and quotes for domestic and international travel • Interpret fare rules and understand Open Skies and FAA rules • Meet management-defined KPIs, productivity targets, transaction targets, attendance, and schedule requirements • Communicate with airlines regarding flight changes, seating, and upgrades • Follow ADTRAV policies, procedures, and approved workflows • Provide professional, empathetic customer service and problem resolution • Collaborate with agents and employees to service travelers • Participate in ongoing industry training • Represent ADTRAV values and foster positive relationships with employees, partners, vendors, and clients • Perform other assigned duties

🎯 Requisitos

• High school diploma or equivalent required • At least 2 years of experience booking domestic and international travel; complex international a plus • Experience as a senior travel consultant or mentor a plus • Strong international background in geographical locations and rate structures • Experience using a GDS System; Sabre required, Amadeus a plus • Highly knowledgeable of city, airline, hotel, and car rental codes • Understanding of federal travel regulations, Fly America Act, and Open Skies Agreement • Strong computer and typing skills, including navigating quickly between programs and using shortcut keys • Demonstrated experience learning and using technology and multiple applications and monitors simultaneously • Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and Teams • Exceptional customer service skills • Excellent English verbal and written communication skills, including business writing, grammar, and proofreading • Strong listening and interpersonal skills • Ability to maintain composure, professionalism, and confidentiality in sensitive or complex travel situations • Attention to detail and accuracy, with ability to identify discrepancies and resolve issues proactively • Highly organized, self-motivated, and capable of managing multiple priorities with minimal supervision • Strong problem-solving and critical-thinking skills • Excellent time management and organizational skills • Ability to communicate ideas effectively and remain open to coaching, feedback, and direction • Leadership traits to motivate, communicate, and provide feedback • Discretion and judgment when providing feedback, guidance, clarification, and training • Professionalism, collaboration, and positive attitude • Ability to work remotely while meeting company home office and productivity requirements • Ability to sit and work at a computer for extended periods without leaving the work area • Ability to maintain confidentiality of company and client information • Availability Monday-Friday, 7am-7pm CT • Ability to work some overtime, weekends, and holidays as needed • Ability to successfully pass a credit, criminal, and/or employment reference background check

🏖️ Benefícios

• Quarterly bonuses based on meeting outlined KPIs • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Flexible Spending Accounts • 401(k) • Paid time off (PTO) • Remote work arrangement

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