Concierge

🕒 Julho 27

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $25 - $33 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Aero

SiteLinkedInTodas as Vagas

11 - 50 funcionários

📦 Logística

🏨 Hospitalidade

💼 Consultoria

Logistics • Hospitality • Consulting

A Aero é uma empresa de viagens de luxo especializada em voos de jato particular para destinos de lazer cobiçados e grandes eventos. Com foco em proporcionar uma experiência premium, a Aero oferece serviços cuidadosamente selecionados, incluindo agendamento flexível para fretamentos privados e um ambiente exclusivo a bordo, com assentos de couro italiano e refeições premium durante o voo. A segurança é uma prioridade, evidenciada pela sua prestigiosa classificação ARGUS Platinum. A empresa opera sua própria frota de aeronaves Embraer e mantém altos padrões de segurança semelhantes aos das companhias aéreas comerciais. Além disso, a Aero oferece serviços de concierge 24 horas para garantir uma experiência de viagem tranquila para seus clientes.

Descrição

• Contribute to customer satisfaction score (NPS) by providing superior, personalized service to our guests and prospective guests via phone, email, and chat, and ensuring all open tickets are resolved promptly and concisely. • Understand the specific context and desires of prospective guests to tailor the features and benefits of the Aero experience to their needs and drive trip booking conversion. • Prepare relevant documentation and materials for flights, support guests through their journey, and work closely with ground handling and airport partners remotely. • Ensure all guest information is collected, documented, and distributed promptly and efficiently according to established processes. • Proactively coordinate and organize all communication regarding flight management details, including itinerary changes, transportation arrangements, and other special requests. • Coordinate closely with the Operations team to communicate any changes that may occur with the flight schedule, weather, aircraft, any IROPS (irregular operations), and certain accommodations to meet the needs of our guests. • Effectively communicate and escalate operational and experience issues. • Collaborate with Concierge, Flight Crews, and Operations teams to make critical decisions regarding daily operations. • Use all systems and tools effectively to ensure operations run smoothly. • Identify areas of opportunity for new processes and systems that better support our operation and guest experience; be proactive and generous with your ideas and experiments, and contribute to process improvement. • Be well-versed and knowledgeable on all aspects of the Aero experience, including all menus, flight schedules, guest procedures, and technology systems. • Stay up-to-date with and knowledgeable about all company and FAA policies and procedures, and ensure all activities remain in accordance with the Concierge Playbook. • Complete side work and daily tasks as directed by leadership and as requested by other departments.

🎯 Requisitos

• While aviation experience is a plus, it is not required. Instead, what is preferred is a demonstrated background in customer service, and those who have worked in either/or: • a luxury service environment • a customer-focused start-up • the private aviation sector • Must have experience with email services and proficiency using customer service tools (experience with Salesforce is a plus). • Available to work nights, weekends, and holidays, if required. • Flexibility to work shifts that reflect the time zone of our main hubs (LA or New York)

🏖️ Benefícios

• Pay Range: $25/hr-$33/hr [exact compensation may vary based on skills, experience, and location.] • Time Off: PTO, accrued sick time, bereavement, and holiday pay. • Benefits: medical, dental, vision, life, disability, 401k, dependent care FSA, health FSA.