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🕒 Julho 21

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Affirm

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2012

💳 Fintech

👥 B2C

🛍️ Comércio Eletrônico

💰 Post-IPO Equity em 2021-01

Fintech • B2C • eCommerce

A Affirm é uma empresa de tecnologia financeira que oferece um serviço de Buy Now, Pay Later (BNPL), permitindo que os consumidores façam compras e paguem ao longo do tempo com planos de pagamento flexíveis. A Affirm elimina taxas ocultas e juros compostos, fornecendo termos e condições claros aos seus usuários. A empresa também oferece o Affirm Card, um cartão de débito que permite solicitar o pagamento ao longo do tempo para compras de maior valor ou pagar à vista as menores. A Affirm faz parcerias com diversos varejistas em várias categorias, incluindo eletrônicos, vestuário e viagens, proporcionando aos clientes a conveniência de pagar ao longo do tempo no checkout, tanto online quanto em lojas físicas. Os serviços da Affirm são integrados ao Apple Pay, permitindo que os clientes efetuem pagamentos de forma fluida diretamente do iPhone ou iPad.

Descrição

• Own the performance and evolution of Affirm's first-party collections program across agent, digital, and AI-powered engagement channels. • Develop and execute strategies that improve collections, customer outcomes, operational efficiency, and overall customer experience. • Lead relationships with collections BPOs, AI providers, and technology partners, ensuring strong performance, compliance, and accountability. • Monitor portfolio performance and customer behavior trends, using data and insights to identify opportunities and drive continuous improvement. • Partner closely with Product, Engineering, Analytics, Compliance, and Operations teams to develop and scale innovative collections solutions. • Oversee the rollout, optimization, and governance of AI-powered servicing capabilities, digital communications, and self-service experiences. • Influence product roadmaps and operational strategies by bringing frontline insights and customer needs into cross-functional decision-making. • Drive initiatives that improve engagement across all collections channels, including voice, SMS, email, digital, and emerging technologies. • Establish scalable processes, operating models, and performance frameworks that support future growth. • Foster a culture of accountability, innovation, and continuous improvement across internal teams and external partners.

🎯 Requisitos

• 5+ years of experience leading collections programs. • Experience managing complex operational programs across multiple channels, including voice, digital, and self-service experiences. • Strong understanding of collections, recoveries, customer engagement, or financial services operations. • Experience working with BPO partners, vendors, and external service providers. • Demonstrated ability to leverage data to drive business decisions and operational improvements. • Experience partnering with Product, Engineering, Analytics, Compliance, and Operations teams. • Strong understanding of emerging technologies, automation, AI, or digital customer engagement solutions. • Proven ability to lead large-scale operational initiatives and drive measurable business outcomes. • Excellent communication, stakeholder management, and influencing skills. • Ability to thrive in a fast-paced environment while balancing strategic initiatives and day-to-day operational execution.

🏖️ Benefícios

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount