Senior Manager, Account Management

🕒 Maio 30

🌽 Illinois – Remoto

🌽 Illinois – Remote

💵 $130.000 - $180.000 / ano

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

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Aflac

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1955

💸 Finanças

⚕️ Seguro de Saúde

Finance • Healthcare Insurance • Insurance

A Aflac é uma empresa da Fortune 500 que fornece planos de seguro suplementar para ajudar a cobrir despesas médicas e perda de renda devido a problemas de saúde inesperados. Conhecida por seus icônicos anúncios apresentando o Pato Aflac, a empresa enfatiza o bem-estar dos funcionários e oferece diversas oportunidades de carreira, incluindo nas áreas de finanças, experiência do cliente, vendas e tecnologia. A Aflac opera com um forte compromisso com a responsabilidade social e fomenta uma cultura organizacional de apoio, garantindo que os funcionários se sintam valorizados e capacitados para contribuir para o sucesso da empresa.

Descrição

• Manages a team of national account managers and account support staff focused on account relationships, stewardship, support; responsible for developing business plans for account retention, issue resolution, escalation management, and account support. • Oversees the dedicated support team for accounts with enrollment services and solutions. • Leverages business relations with internal partners to quickly resolve account concerns or questions. • Coordinate with other departments to optimize overall account satisfaction; identify and track issues, conduct root cause analysis of persistent issues or sub optimal processes; develop solutions with partners to better support accounts. • Oversees the development of quality controls; assists with reporting to ensure data integrity; assists with developing trigger reporting. • Serves as an account management subject matter expert to internal/external stakeholders by leveraging an advanced understanding and expertise of products, services & technology. • Collaborates with internal stakeholders on RFPs and go to market strategy. • Manages and collaborates with each operational area to ensure overall organization growth and success. • Develops and manages budget forecasting, manage hiring activities, team goal setting, semi-annual team assessment and calibration activities, and renewal/retention planning. • Develops the department’s key activities to ensure adherence to training expectations; develops training strategies to help the department stay abreast of best practices. • Coordinates strategic project initiatives and process reviews; ensures successful delivery of project expectations, including, but not limited to timeliness of completion, adherence to budgetary constraints, establishment of clear objectives, and facilitation of group discussion and decision making. • Stays abreast of current trends and best practices in customer service, development, functional operations, and technology; directs, maintains control, and appraises performance of all operational functions for the department; maintains appropriate communications within area of responsibility, advising division senior management accordingly. • Performs other duties as required.

🎯 Requisitos

• Bachelor's Degree in Business Administration or a related field • 8 years of job-related experience • Five or more years in a leadership role • Three or more years insurance industry experience • Or an equivalent combination of education and experience • Knowledgeable in processes related to acquisition, implementation, service and administration of accounts • Knowledge of budgeting and expense control to plan, implement, and maximize the expenditure of funds while maintaining and improving quality standards • Strong project management, leadership, problem solving and practice development skills • Strong personal computer skills with experience in Windows-based software • Excellent verbal/written and presentation skills • A working knowledge of instructional design, • Experience with training needs analysis • Training delivery and course management skills.

🏖️ Benefícios

• Medical, dental, and vision coverage • Prescription drug coverage • Health care flexible spending • Dependent care flexible spending • Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee) • 401(k) plans • Annual bonuses • Opportunity to purchase company stock • 11 paid holidays • Up to 20 days PTO to be used for any reason • State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) • Other leaves of absence when needed to support physical, financial, and emotional well-being.