Staff Platform Manager – GTM & Ops Tooling

🕒 Setembro 1

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $200.000 - $240.000 / ano

⏰ Tempo Integral

🔴 Especialista

🎁 Marketing de Produto

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Airbnb

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 2007

✈️ Turismo

📦 Logística

🛍️ Comércio Eletrônico

💰 Post-IPO Equity em 2020-12

Travel • Logistics • eCommerce

O Airbnb é um marketplace online global que conecta pessoas em busca de hospedagem a anfitriões que oferecem opções de estadia únicas e diversas, muitas vezes em propriedades residenciais. Os usuários podem reservar espaços que vão de apartamentos de um quarto a casas inteiras e hotéis boutique. O Airbnb também oferece Experiências, permitindo que hóspedes reservem atividades oferecidas por moradores locais, proporcionando uma experiência de viagem autêntica.

Descrição

• Define the multi-year strategy for Airbnb's operations platform and maintain a prioritized roadmap • Align vision, OKRs, strategy, and roadmap with senior leaders across Supply, Engineering, and Operations • Present progress to leadership on an ongoing basis • Design AI-forward operational processes and determine where human-in-the-loop judgment is necessary • Decompose multidimensional product-to-operations problems and define operational requirements • Drive coherent solutions across multiple owning teams • Own case management and workforce management tooling, including capacity planning, workload distribution, performance measurement, and forecasting • Forecast operations workforce needs where AI agents and humans share the queue • Write product briefs, prototype, iterate with engineering, and own outcomes through launch and adoption • Navigate and align multiple product management and engineering teams • Negotiate sequencing, resolve conflicting constraints, and make tradeoff decisions • Build and improve internal tools and workflows supporting Airbnb's Supply operations teams that vet, onboard, and support hosts at scale

🎯 Requisitos

• 10+ years in product management, platform management, or operations technology • At least 5 years in a technical product management role with direct delivery accountability for systems built with back-end engineering teams • Deep technical fluency, including reading system architecture, pressure-testing engineering designs, and understanding data models and API contracts • Demonstrated experience redesigning operational processes in a high-volume service organization • Experience shipping AI or automation into production operations, including human-in-the-loop systems • Track record of delivering outcomes through teams outside the reporting line across engineering and PMM organizations • Exceptional business fluency and ability to measure success through business KPIs • Experience building or owning workforce management or case management tooling, including capacity planning, queue management, SLA tracking, or performance measurement • Exceptional communication across ops agents, back-end engineers, and senior leadership • Preferred: Experience with case management or workforce management platforms, Salesforce Service Cloud, Airtable, Zendesk, or similar • Preferred: Familiarity with human-in-the-loop workflow design • Preferred: SQL fluency • Preferred: Background in scaled operations or internal tools in a marketplace or high-growth environment • Preferred: Track record of shipping tools that changed how operations teams work, supported by metrics

🏖️ Benefícios

• Bonus eligibility • Equity eligibility • Benefits eligibility • Employee Travel Credits • Remote-eligible work arrangement • Occasional Airbnb office work or offsite attendance, as agreed with the manager • Reasonable disability accommodations throughout the recruitment process