Senior Manager, Enterprise Solution Support

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🕒 Junho 11

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Aledade, Inc.

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2014

⚕️ Seguro de Saúde

🏢 Corporativo

Healthcare Insurance • Enterprise

Aledade, Inc. é uma corporação de benefícios públicos que opera como a maior rede de práticas independentes de cuidados primários nos Estados Unidos. A empresa é especializada em Organizações de Cuidados Responsáveis (ACOs), que ajudam práticas de cuidados primários e centros de saúde a melhorar os resultados dos pacientes e gerar receita sustentável por meio de soluções de cuidados baseados em valor. A Aledade oferece insights de dados, suporte e soluções de negócios para alcançar sustentabilidade e autonomia clínica. Ela colabora com uma ampla gama de provedores de saúde, incluindo práticas de cuidados primários, centros de saúde comunitários e redes de ACOs, garantindo melhoria na qualidade do cuidado e satisfação dos pacientes. Com operações em 45 estados e afiliações com mais de 20. 000 clínicos atendendo mais de 2,5 milhões de pacientes, a Aledade está comprometida em reduzir a fragmentação do cuidado e melhorar a qualidade de vida geral tanto dos clínicos quanto dos pacientes.

Descrição

• Act as the primary technical point of contact for enterprise practice clients, providing prompt and effective solutions to technology and analytics issues, and ensuring issues are resolved or escalated appropriately. • Educate clients (and internal users as needed) on effective tool use, best practices, and new functionality to maximize technology adoption and usage of analytics tools. • Propose and implement innovative workarounds or optimizations to client roadblocks using existing tools and configurations. • Develop, document, and maintain standard operating procedures (SOPs) for common issues and requests, streamlining problem resolution and allowing for more self-serve resolution over time. • Proactively monitor, organize, and prioritize client-reported issues; clearly document for product management (PM) and relevant internal teams; regularly update stakeholders on progress and resolution timelines. • Gather and synthesize user feedback to inform future product+analytics enhancements and participate in cross-functional projects aimed at improving the client experience.

🎯 Requisitos

• Education: Bachelor’s degree in Computer Science, Information Systems, Health Informatics, or a related field preferred; equivalent experience considered. • Experience: Minimum of 5+ years in a Customer Success, Implementation Specialist, or similar role supporting enterprise SaaS product deployment. Experience in healthcare or health IT environments required. • Technical Skills: • Proficiency with web-based platforms, API integrations, and enterprise-class software solutions. • Familiarity with troubleshooting methodologies, product workflows, and IT best practices. • Strong ability to work with analytics tools like Tableau to come up with self-serve insights. • Client Management: Experience in direct technical support or customer-facing roles, with a proven track record of building relationships and managing client expectations. • Project Management: Demonstrated ability to track, prioritize, and coordinate multiple issues to resolution using ticketing systems or project management tools (e.g., JIRA).

🏖️ Benefícios

• Flexible work schedules and the ability to work remotely are available for many roles • Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners • Robust time-off plan (21 days of PTO in your first year) • Two paid volunteer days and 11 paid holidays • 12 weeks paid parental leave for all new parents • Six weeks paid sabbatical after six years of service • Educational Assistant Program and Clinical Employee Reimbursement Program • 401(k) with up to 4% match • Stock options • And much more!