Account Security Validation Specialist – Temporary

🕒 6 dias atrás

🌽 Illinois – Remoto

🌽 Illinois – Remote

💵 $20 - $25 / hora

⏳ Contrato/Temporário

🟡 Pleno

🟠 Sênior

👮‍♂️ Cibersegurança / Engenheiro de Segurança

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Alight Solutions

SiteLinkedInTodas as Vagas

10.000+ funcionários

🤝 B2B

🏥 Saúde

☁️ SaaS

💰 $22.500.000 Post-IPO Secondary - Alight Solutions em 2023-08

B2B • Healthcare • SaaS

A Alight Solutions é uma fornecedora líder em administração de benefícios que oferece soluções pontuais de saúde, patrimônio, licença e relacionados a RH para grandes organizações e seus funcionários. A empresa auxilia na gestão da administração de benefícios e dos processos relacionados ao capital humano para empresas, atendendo muitas das maiores organizações do mundo e mais de 30 milhões de pessoas. A Alight também enfatiza papéis em produtos e tecnologia, sustentabilidade corporativa, recompensas totais, com foco em transformar vidas e organizações, maximizando a saúde, o bem-estar financeiro e laboral.

Descrição

• Review bank account additions or changes requiring additional verification • Evaluate verification results and follow established procedures to determine the appropriate next step • Guide customers through enhanced identity-verification requirements • Ask open-ended and clarifying questions without leading customers toward specific answers • Identify objective inconsistencies between customer-provided information, account information, verification results, and authorized security indicators • Recognize unusual, incomplete, contradictory, or inconsistent information and escalate concerns appropriately • Explain security and verification requirements clearly while maintaining a positive customer experience • De-escalate customer frustration when additional authentication or documentation is required • Follow approved alternative verification processes when standard identity verification cannot be completed • Document verification results, customer-provided information, exceptions, decisions, and actions taken • Navigate multiple systems while maintaining an active customer conversation • Protect confidential customer, financial, authentication, and identity information • Follow fraud-prevention, security, privacy, and documentation procedures

🎯 Requisitos

• US Citizenship required; proof of citizenship status required at time of hire • Work authorization in the Employing Country without current or future visa sponsorship required • Minimum of 3 years of telephone-based customer service experience • Experience preferably in a high-volume, complex, or regulated customer environment • Efficient listening and questioning skills to identify discrepancies or information requiring clarification • Ability to handle sensitive or challenging customer interactions professionally • Attention to detail and ability to follow established procedures consistently • Ability to exercise sound judgment and escalate concerns appropriately • Ability to accurately document customer interactions and decisions • Comfortable navigating multiple systems while communicating with customers • Experience in fraud prevention, financial services, banking, identity verification, investigations, benefits administration, or account security • Experience working with identity or account-verification processes • Familiarity with fraud-prevention concepts, social-engineering risks, or account security controls • Experience supporting customers through additional authentication or security procedures • Critical listening and attention to detail • Investigative and analytical thinking • Customer-focused communication • Sound judgment and decision-making • Fraud and security awareness • Ability to follow detailed procedures • De-escalation and problem-solving skills • Accurate documentation and case management • Ability to remain neutral and professional during sensitive interactions • Successful completion of a background check, as applicable to the position • Ability to participate in camera-on virtual interviews

🏖️ Benefícios

• Health, dental and vision coverages starting Day One • Wellbeing programs • Retirement plans with contribution matching • Generous time off • Parental leave • Continuing education • Career growth opportunities • Flexible working arrangements wherever possible • Reasonable accommodations for the hiring process • Competitive total rewards package • Continuing education and training

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