Care Team Manager

🔥 16 horas atrás

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $72.500 - $115.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

👔 Gerente

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Alight Solutions

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2016

🏢 Corporativo

👥 RH Tech

☁️ SaaS

Enterprise • HR Tech • SaaS

A Alight Solutions é uma provedora líder de tecnologia e serviços de capital humano baseada em nuvem, atendendo algumas das maiores organizações do mundo e mais de 35 milhões de pessoas e dependentes. A empresa se concentra em transformar vidas e organizações ao melhorar a saúde, o bem-estar financeiro e no trabalho. A Alight oferece uma ampla gama de serviços, incluindo atendimento ao cliente, funções tecnológicas, consultoria, serviços de aplicação e suporte empresarial, com oportunidades para posições virtuais ou trabalho remoto. A empresa enfatiza a responsabilidade social corporativa e o impacto positivo nos clientes, colegas e comunidades.

Descrição

• Lead and develop a team of Health Pros and Senior Health Pros • Oversee daily planning, problem-solving, and ensuring teams meet production and quality standards • Design and improve operational processes, support product delivery, and meet business metrics • Monitor activities to meet deadlines and review cases for quality • Create and manage short-term and long-term career goals for Health Pros and Senior Health Pros • Collaborate with the Quality and Workforce Management teams to identify and close performance and delivery gaps • Mentor and track development of Health Pro team through daily observation of performance metrics and feedback sessions • Instill trust, provide direction, and cascade vision to the Health Pro team • Effectively communicate operational strategies • Conduct training on client-specific topics and contribute to ongoing training improvements • Partner with Health Navigation Client Manager to understand and resolve complex customer and client escalations • Provide project management support for business-impacting initiatives • Offer and implement process improvement ideas to enhance customer experience and delivery efficiency.

🎯 Requisitos

• 2 years benefits-related experience, or 3 years’ experience in a benefits-related role with Bachelor’s, Associate’s • Possess previous experience in Health Navigation with people management experience or 3+ years of manager-level experience in benefits setting • Able to work effectively in a team environment • Possess excellent oral, written, and interpersonal communication skills • Able to learn continually in a changing environment • Possess robust analytical, problem-solving, and organizational skills • Able to efficiently organize work activities to meet deadlines • Able to effectively manage a team.

🏖️ Benefícios

• health, dental and vision coverages starting Day One • wellbeing programs • retirement plans with contribution matching • generous time off • parental leave • continuing education • career growth opportunities