Operations Manager – Alight Leave Solutions

🕒 Julho 22

🌽 Illinois – Remoto

🌽 Illinois – Remote

💵 $90.000 - $105.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

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Alight Solutions

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2016

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A Alight Solutions é uma provedora líder de tecnologia e serviços de capital humano baseada em nuvem, atendendo algumas das maiores organizações do mundo e mais de 35 milhões de pessoas e dependentes. A empresa se concentra em transformar vidas e organizações ao melhorar a saúde, o bem-estar financeiro e no trabalho. A Alight oferece uma ampla gama de serviços, incluindo atendimento ao cliente, funções tecnológicas, consultoria, serviços de aplicação e suporte empresarial, com oportunidades para posições virtuais ou trabalho remoto. A empresa enfatiza a responsabilidade social corporativa e o impacto positivo nos clientes, colegas e comunidades.

Descrição

• managing communication between the customer care team, administrative team and clinical team • ensuring legal compliance and confidentiality, providing timely notifications to employees and client company • reviewing documentation for approvals and denials • responding to periodic audits • utilizing expertise as a Subject Matter Expert in Leave of Absence programs • ensuring guidance on compliance and effective communication • leading a virtual team (across multiple locations) • defining roles and responsibilities and establishing direct accountabilities • focusing on building talent and people capability to enable a high-performance culture • responding timely and accurately to client and internal inquiries • communicating important information on new/updated processes and procedures to staff • providing ongoing client support with the use of diagnostic skills • identifying opportunities for continuous improvement • managing the established Key Performance Indicators (KPI’s) and ensuring Performance Guarantees are met • managing and overseeing workload, performance management, personnel management, and goal setting for the team • performing side by side listening/shadowing and coaching with team members

🎯 Requisitos

• minimum of 3 years of claims leadership in LTD • proven ability to manage both day-to-day execution and projects to achieve results of business goals and special assignments • associate degree or equivalent professional work experience • excellent interpersonal communications skills both written and verbal • advanced problem-solving and analytical skills • supervisory experience and the ability to prioritize and assign work • advanced level computer skills using Windows and Microsoft Office suite of programs including Word, Excel, PowerPoint and Outlook • able to navigate organizational complexity, understanding the interdependencies and priorities • exceptional leader of people who can mentor and build capabilities within teams • technology proficiency: demonstrates a solid understanding of leveraging technology, tools and data to drive innovation, operational improvements and customer experience

🏖️ Benefícios

• health, dental and vision coverages starting Day One • wellbeing programs • retirement plans with contribution matching • generous time off • parental leave • continuing education • career growth opportunities