Client Engagement Partner

🕒 Julho 4

🌐 Estados Unidos, Canadá, +1 outros países – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto 🇵🇭 Filipinas – Remoto

🐊 Florida – Remoto

🐊 Florida – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🤝 Parceiro de Cliente

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Align HCM

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2018

👥 RH Tech

💼 Consultoria

☁️ SaaS

HR Tech • Consulting • SaaS

A Align HCM é uma premiada empresa de consultoria em gestão de capital humano (HCM) que oferece serviços HCM completos, incluindo implementação, otimização, apoio pós-implantação, treinamento, integração de dados e consultoria estratégica e técnica para sistemas de gestão de força de trabalho, como UKG, Dayforce e Paylocity. A empresa foca em fornecer consultoria centrada nas pessoas e soluções de gestão de dados para clientes corporativos, tendo concluído mais de 400 projetos com alta satisfação do cliente, e possui escritórios em Toronto e St. Petersburg, FL.

Descrição

• Serve as the primary day-to-day contact for a portfolio of SmartCare clients • Build trusted relationships with HR, Payroll, and business stakeholders • Conduct regular client check-ins to ensure satisfaction and proactively address concerns • Manage customer inquiries and triage service issues or escalations to the appropriate internal teams • Act as the voice of the customer by communicating client priorities and feedback internally • Coordinate ongoing SmartCare service requests between clients and internal consultants • Manage client monthly service hours, monitor utilization, and ensure engagements remain within scope • Review and approve consultant time entries related to assigned client engagements • Prioritize work requests and coordinate timely delivery of client needs • Track deliverables, open items, and engagement progress using project coordination tools • Organize client meetings, prepare agendas, document meeting notes, and follow up on action items • Monitor engagement health and communicate risks, capacity concerns, or scope changes to leadership • Provide regular status updates and engagement summaries to clients • Communicate effectively with both technical and non-technical stakeholders • Maintain accurate documentation of client discussions, decisions, and action items • Identify opportunities to improve customer experience and service delivery processes • Share customer feedback to help improve SmartCare services • Help clients maximize the value of their HCM platform within their managed services agreement

🎯 Requisitos

• 2+ years of experience in a Customer Success, Client Services, Account Management, Customer Support, HRIS Support, HCM Support, Payroll Support, or similar client-facing role • Experience supporting clients within an HCM, HRIS, Payroll, SaaS, or professional services environment • Strong customer service mindset with the ability to build long-term client relationships • Excellent verbal and written communication skills • Highly organized with strong attention to detail and the ability to manage multiple clients and priorities simultaneously • Comfortable coordinating work across multiple teams and following up on deliverables • Experience facilitating client meetings and preparing status updates • Proficiency using CRM systems, ticketing platforms, project management, or collaboration tools • Self-motivated with strong problem-solving skills and the ability to work independently in a remote environment.

🏖️ Benefícios

• Base Salary plus Incentive Pay • Medical, Dental, Vision • Life Insurance & Disability Coverages • Health Savings Account • 401k Match Program • Unlimited Vacation Time