Curriculum Development Specialist

🕒 Julho 31

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Alignment Health

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2013

⚕️ Seguro de Saúde

🛡️ Seguros

🏥 Saúde

💰 $135.000.000 Series C em 2020-03

Healthcare Insurance • Insurance • Healthcare

Alignment Health está comprometida em fornecer cuidados abrangentes para membros do Medicare, enfatizando as necessidades dos idosos, dos cronicamente doentes e daqueles que são frágeis. Com a missão de transformar a saúde dos idosos, a Alignment Health utiliza um modelo de atenção personalizado e tecnologia avançada para oferecer serviços de saúde de alta qualidade e baixo custo. Sua equipe de atendimento de concierge 24 horas por dia, 7 dias por semana, colabora com provedores locais confiáveis para garantir que cada membro receba um atendimento personalizado, refletindo o compromisso da empresa em tratar todos os membros como membros valiosos da família.

Descrição

• Develop and maintain training curricula and learning content for customer-facing employees • Translate Medicare, product, benefit, and operational concepts into structured, actionable training materials • Design learning solutions across multiple modalities (e.g., ILT, vILT, eLearning, performance support tools) • Create scenario-based training that supports real-world application and frontline performance • Write and maintain internal communications related to training, including announcements, updates, and reminders • Partner with CX Operations, Product, Sales, and other stakeholders to gather requirements and validate content accuracy • Continuously update and improve training materials to reflect process, regulatory, and business changes • Incorporate feedback from quality, leadership, and learner performance data to improve training effectiveness • Identify training needs and support closing knowledge gaps through targeted learning solutions • Manage multiple content development projects, ensuring timely and high-quality delivery • Support development of annual and regulatory training (e.g., Medicare/AEP readiness)

🎯 Requisitos

• 5+ years of experience in curriculum development, instructional design, or learning content development • Experience in Medicare, Medicare Advantage, or a regulated healthcare/health plan environment • Experience supporting customer experience or contact center operations • Demonstrated experience developing structured training programs for adult learners • Strong writing, editing, and content development skills • Knowledge of adult learning principles and instructional design methodologies • Ability to structure content into clear, logical formats • Strong attention to detail with focus on accuracy and clarity • Ability to translate business processes into effective, scenario-based learning

🏖️ Benefícios

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities