Bilingual CSR – English, Spanish

🕒 Maio 22

🐊 Florida – Remoto

🐊 Florida – Remote

💵 $16 / hora

⏰ Tempo Integral

🟢 Júnior

📞 Representante de Call Center

🚫👨‍🎓 Sem graduação necessária

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Alivi

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2016

⚕️ Seguro de Saúde

Healthcare Insurance • Transportation • Technology

A Alivi é uma empresa orientada por tecnologia que simplifica a gestão de transporte e benefícios especializados para membros de planos de saúde. Eles oferecem uma plataforma integrada que permite aos membros agendar e acompanhar facilmente diversos modos de transporte, acessar seus benefícios e interagir com provedores de saúde. Suas soluções visam melhorar os resultados de saúde, a satisfação dos membros e a qualidade geral do atendimento por meio de tecnologia acessível e gestão abrangente de benefícios.

Descrição

• Assist inbound inquiries from health plan members and representatives, regarding the transportation services offered through our health plan partners. • Actively listen and respond quickly and professionally to all customer calls. • Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey. • Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI). • Escalates transportation and customer service concerns to contact center leadership team. • Complete Alivi’s New Hire Training program, in which participants are expected to obtain an 80% final assessment passing score. • Complete and sign all compliance courses.

🎯 Requisitos

• Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience. • Must be able to sit for 8 hours or more a day. • Must be able to wear a headset for a minimum of 8 hours a day. • Excellent written, communication and data entry skills. • Moderate experience in Microsoft Teams, Outlook, and Word. • CSR’s must exhibit professional appearance and demeanor during training and ongoing coaching’s. • CSRs are required to be on camera during all training and meeting sessions. • Must be able to adapt to high and a fast-paced call volume. • CSR’s must comply to attendance and punctuality expectations (PTO Policy). • CSR’s must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps. • Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members). • Fully bilingual: English/Spanish only. • BYOD (Bring Your Own Device): Candidates must provide their own equipment to successfully perform the job functions listed.