CRM Solution Architect – Full-time

🕒 3 dias atrás

🌲 North Carolina – Remoto

🌲 North Carolina – Remote

💵 $91.192 - $116.270 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 0%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Alliance Health

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2012

🏥 Saúde

⚕️ Seguro de Saúde

Healthcare • Healthcare Insurance

A Alliance Health é um plano de saúde regional que atende residentes de diversos condados da Carolina do Norte, administrando serviços de saúde comportamental e especializados financiados pelo estado e pelo Medicaid. Ela opera coberturas de Plano Personalizado e opções Diretas do Medicaid que integram serviços de saúde física, farmácia, saúde comportamental, deficiência intelectual/desenvolvimento (I/DD) e lesão cerebral traumática (LCT), oferece suporte de crise de saúde comportamental 24/7, portais para membros e fornecedores, treinamentos e alcance comunitário, coordenando cuidados por meio de redes de provedores e comitês de governança.

Descrição

• Design and maintain enterprise CRM solutions, including Salesforce solution architecture, data models, integration patterns, declarative automation, and security structures • Ensure solution designs align with enterprise architecture principles, compliance requirements, and performance best practices • Evaluate new Salesforce features, AppExchange solutions, and emerging technologies • Support the Salesforce Center of Excellence and uphold governance standards, design patterns, documentation practices, naming conventions, and release processes • Participate in backlog prioritization, SDLC reviews, and architectural quality assurance • Create and maintain architecture documentation, including diagrams, integration patterns, data models, specifications, requirements, and reusable templates • Partner with IT, Operations, business leadership, and external vendors to translate business needs into scalable CRM solutions • Identify solution risks, provide mitigation strategies, and support investment planning • Design and govern integrations for Salesforce, telephony platforms, data systems, and enterprise applications • Collaborate with engineers, developers, and data teams to ensure integration reliability, consistency, and maintainability • Oversee API usage, error handling practices, and data flow diagrams • Conduct performance assessments of flows, Apex, integrations, and data structures • Recommend and implement optimization strategies for stability, data quality, and system performance • Support modernization initiatives involving cloud adoption, automation, artificial intelligence, and digital engagement • Serve as a technical resource and escalation point for complex solution designs, integration issues, performance concerns, and cross-system architectural challenges • Conduct design reviews and provide guidance on architectural frameworks, secure design, data modeling, and CRM best practices • Share specialized knowledge with team members without supervising or directing their work • Collaborate with IT, Business Operations, Clinical Operations, Member & Provider Services, data teams, and external vendors

🎯 Requisitos

• Bachelor’s degree in computer science, Business Administration, Information Systems, or a directly related field • Five (5) years of experience designing, configuring, and implementing CRM solutions • Experience designing data models, integrations, and automation within CRM platforms • Experience working in environments integrating CRM platforms with telephony or contact center tools • Experience participating in or leading Agile and SDLC processes • Experience providing architectural guidance within project or team environments • Experience conducting business process modeling or data analysis • Salesforce Certified Application Architect required • Advanced knowledge of Salesforce platform capabilities, including data modeling, automation, sharing and security, and integration patterns • Proficiency with declarative tools, Apex fundamentals, SOQL, and API concepts • Strong analytical, strategic thinking, planning, and problem-solving skills • Excellent verbal and written communication skills, including the ability to explain IT concepts and technologies to business leaders • Excellent technical writing and document design principles • Planning and organizational skills • Ability to prioritize initiatives to achieve strategic goals • Ability to manage and teach process change, conduct data analysis, and interpret information • High level of self-motivation and attention to detail • Ability to prioritize and execute tasks in a high-pressure environment • Ability to manage and work on multiple projects at the same time

🏖️ Benefícios

• Full-time remote work • Some travel for onsite meetings to the Home Office may be required