Senior Manager, Global Security Operations

🕒 Agosto 13

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $151.700 - $210.000 / ano

⏰ Tempo Integral

🟠 Sênior

🛡️ Operações de Segurança (SOC)

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Allstate

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1931

💼 Consultoria

📦 Logística

🛡️ Seguros

💰 Post-IPO Equity em 2014-01

Consulting • Logistics • Insurance

A Allstate é uma líder do setor na oferta de soluções de seguros, com foco em proteção de residências, automóveis, dispositivos e identidade. Com um compromisso com o bem-estar dos clientes, a Allstate visa proporcionar tranquilidade e segurança financeira para seus clientes. A empresa também enfatiza o impacto comunitário e a sustentabilidade por meio de várias iniciativas, demonstrando sua dedicação à responsabilidade social e à mudança positiva.

Descrição

• Lead frontline security operations across all shifts for the US SOC • Own, define, track, and interpret SOC operational metrics and KPIs, including MTTD, MTTR, alert quality, false-positive rates, detection coverage, and SLA adherence • Use operational data to drive resource allocation, workflow, threat mitigation, and improvement projects • Coach, mentor, and develop analysts and incident handlers, including career paths from L1 to L3 • Establish operating rhythms including shift turnover, quality reviews, and performance reporting • Identify pain points and lead process improvement, tooling optimization, and SIEM/SOAR automation opportunities • Provide senior management support to Global Security Operations across US, Ireland, and India operations • Communicate operational performance and improvement outcomes through reporting and dashboards for technical teams and senior leadership • Drive faster and more effective SOC operations, improved detection coverage, precise alerting, reliable SLA performance, talent development, retention, and high-impact improvement projects

🎯 Requisitos

• Prior leadership experience within a Security Operations Center (SOC), including firsthand experience running the floor • 6+ years of experience in security operations, incident response, or a related cybersecurity discipline • 4+ years of people management experience, including managing analysts and coordinating a global team • Experience developing, maintaining, and interpreting operational metrics, KPIs, and SLAs • Proven ability to lead operational improvement projects from identification through delivery of measurable results • Advanced technical knowledge of network and endpoint security, common attacker techniques, and SIEM/SOAR detection-and-response tooling • Experience defining and operating metrics, dashboards, and reporting for a 24x7 operational service • Experience supporting or coordinating operations across a global footprint, including scheduling, turnover, and team cohesion • Familiarity with automation and process-improvement approaches that reduce analyst toil and improve response speed • History of developing individual contributors into stronger operators and future leaders • One or more industry certifications such as CISSP, CISM, GCIH, GCIA, or equivalent are preferred • Required background investigation • Allstate generally does not sponsor individuals for employment-based visas for this position • Dedicated private workspace free from distractions when working from home • Reliable internet with minimum speeds of 50 MB download and 5 MB upload

🏖️ Benefícios

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse • Monthly connectivity reimbursement to help offset internet costs • Remote work arrangement • Opportunity to develop security operations talent and management capability • Opportunity to challenge the status quo and shape the future of protection • Support for causes that mean the most to employees