Partner Experience Manager

🕒 Agosto 25

🏄 California, Illinois, +5 estados a mais – Remoto

🏄 California – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $160.000 - $185.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Alteryx

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

🏥 Saúde

🏭 Manufatura

Consulting • Healthcare • Manufacturing

A Alteryx é uma empresa líder em soluções de analytics para empresas que capacitam organizações a extrair insights valiosos de seus dados. Com sua plataforma de analytics com IA, a Alteryx automatiza os processos de preparação de dados, análise e geração de relatórios, tornando o analytics acessível a usuários de todos os níveis. A plataforma oferece recursos como enriquecimento de dados, modelagem preditiva e Location Intelligence, permitindo que as empresas melhorem a eficiência operacional e impulsionem a tomada de decisões informadas em diversos setores, incluindo serviços financeiros, varejo, saúde e manufatura.

Descrição

• Serve as the business owner for the Partner Portal, owning its business roadmap, experience priorities, governance model, adoption objectives, and alignment to Partner Program and route-to-market priorities • Own Partner Portal content governance and curation, including content standards, taxonomy, audience targeting, approval authority, publishing oversight, content lifecycle management, and removal or archival of outdated materials • Own the business roadmap for Partner Portal and partner lifecycle experience improvements across onboarding, support, self-service, content access, and visibility touchpoints • Define business priorities, intended partner experience, and partner-facing acceptance criteria for modernization of the Partner Portal and related partner interactions • Define role-based access, entitlements, audience targeting, content discoverability, and content governance across partner types, user roles, and lifecycle stages • Identify and prioritize experience improvements across partner enrollment, onboarding, approval, support intake, and partner-facing workflows • Define business priorities for self-service capabilities, including portal-enabled onboarding, support, quoting, ordering, role-based transaction access, and future digital interactions • Represent the Partner Portal business and partner experience in IT initiatives involving quote-to-order, case management, partner self-service, content access, and related capabilities • Identify and prioritize partner and internal user friction and translate findings into scalable process, workflow, system, or content-access improvements • Gather and synthesize partner feedback from surveys and targeted input channels; translate findings into prioritized experience needs and track follow-through • Lead structured Voice of Partner activities, including the annual partner survey and targeted feedback channels • Support Partner Advisory Board planning and follow-through, including developing questions and materials, synthesizing feedback, identifying recurring themes, and tracking actions • Define and monitor metrics for adoption, process efficiency, support visibility, ease of doing business, and partner experience impact

🎯 Requisitos

• 6+ years of experience in partner operations, channel operations, partner experience, business systems, GTM operations, or related roles • Proven ability to improve partner, customer, or external user journeys across digital, workflow, and process touchpoints • Ability to translate business needs into scalable processes, workflows, business requirements, and system capabilities • Experience working cross-functionally with business stakeholders, technical teams, and GTM functions • Familiarity with Salesforce CRM, Salesforce Experience Cloud, partner portals, PRM systems, or comparable external-user platforms • Strong process design, requirements development, change management, and stakeholder management skills • Experience leading structured partner or customer feedback efforts, including surveys, advisory forums, and qualitative input • Strong written communication, prioritization, and cross-functional influence skills • Demonstrated ability to use AI-enabled tools responsibly to improve productivity, synthesize information, draft communications, analyze business inputs, and accelerate day-to-day execution • Background supporting partner-led, channel-led, distributor-led, ISV, or ecosystem go-to-market motions • Hands-on exposure to partner portals, role-based access, entitlements, case management, onboarding workflows, support intake, or self-service transaction experiences • Familiarity with quote-to-order, commercial operations, partner operations workflows, or transaction-related partner experiences • Experience in SaaS, analytics, cloud, AI, or ecosystem business models

🏖️ Benefícios

• Bonus • Equity • Benefits for all Associates • Diverse, equitable, and inclusive workplace