Oracle B2C Service (RightNow) Consultant:

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AM53 Smart Solutions

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Fintech • B2B • Enterprise

A AM53 Smart Solutions é uma consultoria e fornecedora de soluções focada em otimizar processos e produtividade para o mercado de pagamentos. A empresa oferece análise técnica e de negócios, estratégia e implementação de Business Intelligence, desenvolvimento de aplicativos personalizados e serviços especializados em torno do Verifone PAYware CMS (emissão e adquirência). A AM53 também fornece serviços de recrutamento de RH para profissionais de tecnologia e oferece produtos e conectores de integração para sistemas de pagamento.

11 - 50 funcionários

Fundada em 2010

💳 Fintech

🤝 B2B

🏢 Corporativo

Descrição

• Resolve production incidents as per the customer SLAs • Custom Development: Build and enhance RightNow BUI extensions using JavaScript, HTML, and CSS. CPM, Custom scripts using PHP. • Configuration & Scripting: Implement business rules, workflows, and custom scripts to automate processes. • API & Integration: Develop integrations with external systems (CRM, ERP, telephony, payment gateways) using REST/SOAP APIs and web services. • Portal Development: Customize the customer portal with advanced UI/UX features. • Performance Optimization: Monitor system performance, troubleshoot issues, and optimize code for scalability. • Data Management: Handle ETL processes, perform data migration, and ensure data integrity across environments. • Perform quarterly upgrade impact assessment and execute regression test cases.

🎯 Requisitos

• Candidate should have 3+ years of Implementation and Support experience in Oracle CX products B2C Service (RightNow) • Proficiency in PHP, JavaScript, HTML and CSS. • Experience with Oracle RightNow APIs (Connect Web Services, REST API, ROQL). • Problem-solving ability: Debugging, troubleshooting, and performance tuning. • Hands-on experience with RightNow customization (portal widgets, extensions, php scripts) • Experience with OIC (Oracle Integration Cloud).