AI Technology Support Engineer/Analyst

🕒 Março 28

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Amentum

SiteLinkedInTodas as Vagas

10.000+ funcionários

⚡ Energia

🔒 Cibersegurança

💰 Private Equity Round em 2020-01

Energy • Defense • Cybersecurity

A Amentum é uma líder global em engenharia avançada e soluções tecnológicas inovadoras, confiada pelos Estados Unidos e seus aliados para enfrentar seus desafios mais significativos e complexos em ciência, segurança e sustentabilidade. Nossa equipe aplica uma curiosidade indomável, uma ambição implacável e uma imaginação ilimitada para desafiar convenções e impulsionar o progresso. Nossos compromissos são sustentados pela crença de que segurança, inclusão e bem-estar são fundamentais para o sucesso. Com sede em Chantilly, Virgínia, temos mais de 53.000 funcionários em aproximadamente 80 países em todos os 7 continentes.

Descrição

• Provide technical support for AI products and services, addressing client inquiries, troubleshooting issues, and offering resolutions in a timely and efficient manner. • Diagnose and resolve complex technical problems related to AI algorithms, model deployment, data processing, and system integration. • Collaborate with product development, engineering, and data science teams to identify and implement solutions for improving AI system performance and functionality. • Conduct thorough analysis of technical issues, document findings, and communicate solutions to internal teams and clients. • Develop and maintain comprehensive technical documentation, including user guides, troubleshooting manuals, and FAQs. • Offer training and guidance to clients and internal teams on the utilization and optimization of AI technologies. • Stay up-to-date with emerging trends and advancements in AI and related technologies to provide informed support and recommendations. • Participate in the continuous improvement of support processes and tools to enhance efficiency and customer satisfaction.

🎯 Requisitos

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field • Three years of experience in a technical support or engineering role, with a focus on AI technologies and related domains • Experience with AI frameworks and libraries such as TensorFlow, PyTorch, scikit-learn, Keras, etc. • Strong understanding of machine learning algorithms, natural language processing, data analysis, and AI model deployment. • Proficiency in programming languages such as Python, R, Java, or similar. • Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes). • Excellent analytical and problem-solving skills with a proactive approach to identifying solutions. • Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.

🏖️ Benefícios

• Health, dental, and vision insurance • Paid time off and holidays • Retirement benefits (including 401(k) matching) • Educational reimbursement • Parental leave • Employee stock purchase plan • Tax-saving options • Disability and life insurance • Pet insurance