Financial Aid Advisor

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American Military University

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

📚 Educação

Education

A American Military University é uma universidade online credenciada, fundada para atender membros do serviço militar e expandiu-se para atender adultos que trabalham e estudantes civis por meio de programas de graduação e pós-graduação flexíveis e focados em carreiras. Ela opera como parte do American Public University System, enfatizando a educação a distância acessível e econômica com centros especializados (por exemplo, Centro de Defesa Cibernética, Centro de Estudos Espaciais) e uma missão de preparar os alunos para o serviço e liderança em uma sociedade global.

Descrição

• Conducts inbound phone-based discussions, advising and educating students on various forms of Federal Student Aid • Provides a high level of customer service, ensuring that the student is packaged with funding to access courses and pursue degree completion • Actively engages in problem solving and regularly works with basic math skills to review financial aid package information to ensure correct processing • Seeks out opportunities to enhance the student experience and promote high-quality service • Leverages financial aid and student databases to performs research while on phone calls to assist students and parents through the financial aid cycle in real time • Ensures daily duties are met within established Service Level Agreements and remains flexible to daily workflow as a result of staffing and business needs • Consistently meets department quality and productivity metrics • Collaborates with other University departments including Admissions, Advising & Student Support on an as needed basis • Maintains accurate knowledge of the University’s products and services • Understands and adheres to laws, regulations, policies and procedures, and compliance requirements, staying current on industry standards • Maintains eligibility to access the National Student Loan Data System (NSLDS), as defined by the US Department of Education • Supports and contributes to the organization’s commitment to diversity, equity, inclusion and belonging • Performs other duties as directed, requested or assigned

🎯 Requisitos

• 1-2 years of demonstrated customer service experience • Strong interpersonal, verbal and written communications skills • Associate's degree required • Solutions oriented attitude with demonstrated critical thinking and problem solving skills • Excellent organization and time management skills with the ability to prioritize and manage multiple demands with minimal supervision • High level of telephone etiquette and professionalism • Basic math skills • General proficiency with Microsoft Office products, including Word, Excel, Outlook & Teams

🏖️ Benefícios

• Paid time off • Professional development opportunities