Account Delivery Manager

🕒 Maio 18

🏄 California – Remoto

🏄 California – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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AMPECO

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

📦 Logística

⚡ Energia

💰 $13.000.000 Series A em 2023-01

Consulting • Logistics • Energy

AMPECO é um fornecedor global de software especializado em soluções de gestão de carregamento de veículos elétricos (EV). Sua plataforma oferece um conjunto abrangente de ferramentas para gerenciar a infraestrutura de carregamento de EV, proporcionando aos operadores de pontos de carga (CPOs), empresas de energia e outras empresas do setor as capacidades para executar estratégias de carregamento eficazes. O software da AMPECO inclui funcionalidades como gestão dinâmica de carga, integração de pagamentos, faturamento, roaming de EV e gestão de energia. A plataforma é agnóstica em relação ao hardware, permitindo integração com várias estações de carregamento e equipamentos relacionados, garantindo flexibilidade e escalabilidade em múltiplos mercados. A AMPECO capacita os provedores de carregamento de EV com controle total dos negócios, oferecendo uma solução white-label que permite autonomia de marca. Com uma API robusta e uma extensa biblioteca de recursos, a AMPECO facilita soluções personalizadas e inovadoras para um mercado em rápido crescimento. A empresa é dedicada a apoiar seus clientes por meio de consultoria personalizada, aconselhamento em arquitetura técnica e suporte ao cliente abrangente.

Descrição

• Own the customer relationship**• Own a portfolio of customers end-to-end, building a deep understanding of their business model, technical environment and commercial goals;**• Act as the primary point of contact for operational and technical stakeholders, ensuring their priorities and our platform stay aligned;**• Handle straightforward commercial topics directly, and partner with Business specialists on contract negotiations, expansion and C-level relationships. • **Run service delivery and operations**• Own incident and escalation management end-to-end - from SLA tracking and governance of open items to direct, hands-on resolution of service requests where your involvement is the fastest path to a customer outcome;**• Manage the onboarding of new customers in collaboration with AMPECO’s experts;**• Run a clear cadence of operational reviews, status updates and account health checks so nothing drifts. • **Orchestrate the specialists supporting you**• Know when, how and why to pull in Business or Technical specialists - and provide the needed context so they can address the request of the customer quickly;**• Translate customer needs into structured requirements, then work with product, engineering and solution teams to assess feasibility, scope and timelines;**• Keep internal stakeholders aligned and the customer informed throughout cross-functional delivery. • **Advise and shape the product**• Act as a trusted advisor on day-to-day product use and adoption, and signal expansion opportunities as they emerge;**• Surface customer feedback, recurring patterns and product gaps to internal stakeholders so we keep improving the platform;**• Stay current on eMobility, EV charging trends and our evolving product capabilities.

🎯 Requisitos

• 3+ years in a customer-facing role at a software company - Account Management, Technical Account Management, Customer Success, Service Delivery or similar. B2B SaaS or complex B2B products preferred;**• A track record of building strategic relationships with both operational and technical stakeholders;**• Solid technical fluency: you can reason about software architecture, integrations and SaaS platforms, and translate between business and technical conversations;**• Strong project management and coordination skills, with experience driving cross-functional delivery against deadlines;**• Comfort in orchestrating internal experts and aligning multiple parties around a common goal;**• A growth mindset - you pick up new skills as the role and product evolve;**• Fluent written and spoken English.

🏖️ Benefícios

• A seat at a fast-growing company on the path to becoming a global industry leader;**• A team of highly experienced people who genuinely enjoy working together;**• Flexible working hours;**• A bonus day off for your birthday;**• 5 additional vacation days per year after your first year with us;**• Social events and team buildings worth showing up for;**• Medical insurance with generous coverage - for you and your family;**• Monthly shared-mobility allowance (Spark and GOeGO);**• EV week - a company electric car for your personal use every 1-2 months.