Director, Product Management

🕒 Maio 27

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Amwell

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

A Amwell (anteriormente conhecida como American Well) é uma plataforma líder de telessaúde nos Estados Unidos e globalmente, conectando e permitindo que provedores, seguradoras, pacientes e inovadores ofereçam maior acesso a cuidados mais acessíveis e de maior qualidade. A Amwell acredita que a prestação de cuidados digitais transformará a saúde. A empresa oferece uma plataforma única e abrangente para suportar todas as necessidades de telessaúde, desde cuidados urgentes até agudos e pós-agudos, saúde comportamental, bem como gerenciamento de cuidados crônicos e vida saudável. Com mais de uma década de experiência, a Amwell alimenta soluções de telessaúde para mais de 240 sistemas de saúde compostos por 2.000 hospitais e 55 parceiros de planos de saúde com mais de 36.000 empregadores, alcançando mais de 80 milhões de vidas.

Descrição

• Own the business area for Data and Outcomes - accountable for portfolio performance, value realization, and delivery outcomes • Define and drive the multi-year roadmap and enterprise investment strategy including prioritization, sequencing, and tradeoff decisions that maximize data impact and ROI • Define portfolio-level north-star metrics and KPI’s, ensuring investments translate into measurable customer value (outcomes, adoption, time-to-value, reliability, utilization) • Build and maintain a portfolio operating plan: capacity allocation, headcount planning, vendor/tooling investment, and roadmap commitments • Establish and run a product investment governance model (e.g., annual planning, quarterly reforecasting, business area reviews), ensuring transparency and accountability • Develop business cases for new investments including market sizing, customer value, expected benefits, risks, and implementation plan • Partner with Finance and Commercial leadership to own and report business outcomes tied to Data investments (e.g., revenue enablement, margin, retention impact) • Serve as Amwell’s senior product leader for Health Plan data (population health, claims, eligibility, provider, risk, quality, utilization) and related outcomes frameworks • Champion fluency and strategy around Health Plan data including claims, eligibility, provider, risk, quality, and utilization data • Translate customer needs and requests into clear product strategies and holistic requirements that are scalable, repeatable capabilities (vs. one-off solutions) • Consult on internal, cross-functional initiatives across Product, Clinical, Services, Engineering, and Sales leveraging industry acumen and expertise to optimize implementation feasibility and cost-to-serve • Partner with Legal, Privacy & Security to manage data rights, regulatory constraints, and compliance considerations associated with product use • Ensure successful delivery across multiple teams by setting clear priorities, removing blockers, and holding stakeholders accountable to commitments • Evangelize data product strategy, roadmap, and investment priorities in customer meetings, executive briefings, and strategic sales conversations • Serve as a key voice in enterprise customer engagements, building credibility and trust while shaping roadmap direction through disciplined discovery • Ideate within multiple layers of the organization including leadership and working teams; tailor level of detail and message to audience • Engage with customers and customer-facing teams to validate product strategy, direction, and build influential customer relationships • Incorporate direct customer feedback and market insights into ongoing product discovery and roadmap evolution • Build, lead, and develop a high-performing team of Product Managers; set expectations for Product rigor, accountability, and data driven decisions. • Uplevel broader Product team on customer data needs, industry trends, and translating data investments to customer value • Operate as a hands-on product leader while directly managing and developing Product Managers • Provide coaching, mentorship, and clear direction to support individual growth, strategic thinking, customer engagement, storytelling, and execution excellence

🎯 Requisitos

• 10+ years of experience in Product Management with demonstrated leadership in enterprise software products and data products • Demonstrated experience owning portfolios and influencing executive investment decisions with market/customer-first thinking • Demonstrated success defining and galvanizing teams around a multi-year vision and roadmap including establishing governance, prioritization frameworks, and measurable KPI’s • Extensive experience working directly with Health Plans in a software or analytics environment with deep fluency in payer data models (incl. eligibility, claims, population health, HEDIS/STARS, gaps in care, etc.) • Strong understanding of healthcare data governance, regulatory requirements, and payer operating models • Exceptional communicator with strong executive presence and the ability to synthesize complex concepts into clear, compelling narratives • Proven track record of translating customer needs into successful product solutions and quantifiable outcomes • Experience scaling data products from early concept to widespread adoption • Deep knowledge of Product Management processes and lifecycle management • Demonstrated people leadership – building, coaching, and scaling product teams

🏖️ Benefícios

• Flexible Personal Time Off (Vacation time) • 401K match • Competitive healthcare, dental and vision insurance plans • Paid Parental Leave (Maternity and Paternity leave) • Employee Stock Purchase Program • Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program • Free Subscription to the Calm App • Tuition Assistance Program • Pet Insurance