Field Service Technical Support

🕒 Maio 18

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $85.900 - $118.100 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

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Anord Mardix

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

⚡ Energia

🔧 Hardware

🤝 B2B

Energy • Hardware • B2B

A Anord Mardix é uma empresa global de engenharia elétrica e fabricação especializada em soluções de energia crítica para data centers, clientes comerciais e industriais. Eles projetam e produzem switchgear, busway, módulos de energia modulares e skids, unidades de distribuição de energia e sistemas de gerenciamento de energia (incluindo SCADA/DCIM) e fornecem instalação, serviço e suporte ao longo do ciclo de vida. A empresa enfatiza confiabilidade, personalização e designs energeticamente eficientes e que economizam espaço para projetos de infraestrutura crítica em todo o mundo.

Descrição

• Uses technical knowledge of products and associated development tools to assist customers on complex issues. • Assists with the development of complex product roadmaps. • Develops and maintains ongoing relationships with product and business development teams. • Provides technical expertise during product development by defining customer product needs and translating these needs into new product recommendations and specifications. • Reviews customer requirements, identifies and communicates potential issues and provides recommendations that will meet both the capabilities Flex and the specifications of the customer. • Identifies and communicates existing and potential design issues both internally and externally. • Coordinates product integration efforts between component suppliers, Flex, and the customer. • Develops and presents technical seminars for customers and sales personnel to promote employers' manufacturing capabilities, services, available technologies, manufacturing process and quality. • Works with customer representatives to coordinate vendor qualification surveys. • Provides best in class, complex, technical assistance by answering and closing all customer and program management technical questions related to manufacturing capabilities including design, fabrication, and assembly abilities. • Defines initial project/product scope and prepares project plans to meet customers' expectations. • Prepares detailed project plans by documenting customers' requirements and incorporating design and manufacturing capabilities to meet customers’ expectations. • Prepares and maintains required documentation. • May be required to sit at customer site.

🎯 Requisitos

• Typically requires a bachelor’s degree in related field or equivalent experience • Typically requires 6 years of related experience • Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills • Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business • Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site • Impacts the near-term (quarterly/semi-annual) operational success of the function • Creates functional processes or technologies • Executes functional strategic plans and objectives at the site • Demonstrates experience in leading major initiatives and provides input to those initiatives • Exercises independent judgment using ambiguously defined procedures and policies; may propose/provide input to defining methods, standards, policies, and procedures.

🏖️ Benefícios

• Full range of medical, dental, and vision plans • Life Insurance • Short-term and Long-term Disability • Matching 401(k) Contributions • Vacation and Paid Sick Time • Tuition Reimbursement