Service Delivery Engineer – Remote

🕒 Junho 22

🌐 Argentina, México, +1 outros países – Remoto

🇦🇷 Argentina – Remoto 🇲🇽 México – Remoto 🇪🇨 Equador – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👷🏻‍♀️ Engenheiro

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Appdome

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🔒 Cibersegurança

Cybersecurity

Plataforma para automatizar a proteção de aplicativos móveis no pipeline CI/CD. Segurança de aplicativos móveis certificada pelo Certified Secure™, prevenção de fraudes móveis, anti-malware, defesa contra bots móveis e anti-trapaça. Todos os aplicativos Android e iOS.

Descrição

• Own and resolve incoming tickets in Zendesk and FAC systems. • Acknowledge support requests within SLA (1 hour). • Collect logs, crash traces, and reproduction steps for investigations. • Validate engineering updates, apply fixes, and confirm resolution. • Create and manage trial teams in FAC during POVs. • Own technical setup during trials and handle support tickets. • Escalate complex issues to engineering only after thorough investigation. • Manage assigned customer accounts post-onboarding. • Keep customers aligned to current Appdome engines and best practices. • Track health in Totango, aiming for portfolio health above 90%. • Drive CSAT engagement, requesting reviews and targeting 100% satisfaction. • Partner with Enablement for onboarding.

🎯 Requisitos

• Strong understanding of web technologies including SSL/TLS, RESTful APIs, Web Application Firewalls (WAFs), and authentication protocols (OAuth, SAML, SSO). • Proficient in scripting languages, particularly Bash and Python, for automation and tooling. • Comfortable working with command-line tools and Unix/Linux environments. • Experience with mobile application ecosystems (iOS and/or Android), including app security and distribution workflows. • Familiarity with security concepts and best practices, including application security, identity management, and vulnerability analysis. • Proven experience in Technical Account Management, supporting enterprise customers across multiple technical environments. • Demonstrated ability to manage complex customer relationships and drive measurable success outcomes. • Strong troubleshooting and debugging skills with the ability to investigate multi-layered issues across infrastructure, application, and security layers. • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field and/or equivalent practical experience. • Ability and willingness to travel to customer sites and industry conferences as needed. • Ability to communicate complex technical concepts clearly to both technical and non-technical audiences in English and Spanish.

🏖️ Benefícios

• Health insurance • Stock options