Senior Mobility Engineer

🕒 Ontem

⚔️ Virginia – Remoto

⚔️ Virginia – Remote

⏰ Tempo Integral

🟠 Sênior

🧑‍💻 Engenheiro Full-stack

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ARETUM

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

💼 Consultoria

🎖️ Defesa

🏛️ Governo

Consulting • Defense • Government

A ARETUM é uma empresa líder em contratos governamentais, especializada em serviços de apoio à missão habilitados por tecnologia para o Departamento de Defesa, Departamento de Segurança Interna e clientes governamentais civis federais. A ARETUM fornece soluções e serviços de ponta com foco em Análises de Próxima Geração, Serviços de Engenharia, Serviços de Treinamento, Serviços de TI, Cibersegurança, Suporte a PMO e Consultoria Financeira. A empresa apoia missões e iniciativas do governo federal globalmente e é contratante principal em diversos contratos.

Descrição

• Provide technical support for mobile device, mobility platform, and application issues through the ticketing system, telephone, and email. • Administer, support, and maintain enterprise mobility systems and applications, including Workspace ONE UEM. • Coordinate and assist with the installation, configuration, deployment, and maintenance of mobile platform software, hardware, and devices for internal teams, remote employees, vendors, and contractors. • Troubleshoot complex mobility and endpoint issues, identify root causes, and implement timely resolutions or escalations. • Support Windows Server 2019 or later environments, including server administration, vulnerability remediation, and security patching. • Perform configuration management activities and maintain accurate technical, operational, and system documentation. • Assist with the development and improvement of IT procedures that increase efficiency, enhance workflow, strengthen security, and improve customer satisfaction. • Collaborate with senior staff, organizational stakeholders, internal systems administrators, and non-technical users to communicate technical information clearly and effectively. • Participate in flexible scheduling and 24x7 on-call technical support rotations as required. • Support continuous improvement initiatives related to mobility architecture, device management, platform reliability, and service delivery.

🎯 Requisitos

• Four or more years of operations support experience with Windows Server 2019 or later. • Four or more years of operations support experience with the Workspace ONE UEM mobile device management platform. • Hands-on experience with Windows Server administration, management, vulnerability remediation, and patching. • Demonstrated experience providing enterprise technical support for mobile devices, mobility platforms, and related applications. • Experience performing configuration management and developing technical and operational documentation. • Ability to troubleshoot technical issues and communicate solutions to both technical and non-technical audiences. • Ability to work a flexible schedule and participate in a 24x7 on-call technical support rotation. • Strong written and verbal communication skills, including the ability to engage with senior staff, stakeholders, systems administrators, vendors, contractors, and end users.

🏖️ Benefícios

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off • Family Leave (Maternity, Paternity) • Short Term & Long-Term Disability • Training & Development