Senior Forward Deploy Engineer

🕒 Abril 2

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $188.000 - $235.000 / ano

⏰ Tempo Integral

🟠 Sênior

👷🏻‍♀️ Engenheiro

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Armada

SiteLinkedInTodas as Vagas

51 - 200 funcionários

📡 Telecomunicações

🤖 Inteligência Artificial

🏢 Corporativo

💰 $47.300.000 Series A em 2023-12

Telecommunications • Artificial Intelligence • Enterprise

A Armada é uma empresa focada em aprimorar a conectividade e o gerenciamento de dados em ambientes remotos por meio de soluções tecnológicas avançadas. Com produtos como Connect, Edge e OpsAI, a Armada possibilita conectividade sem falhas, infraestrutura de dados robusta e aplicações reais de IA para enfrentar desafios críticos em indústrias como óleo e gás, setor público, manufatura, mineração, logística e telecomunicações. A empresa aproveita parcerias e tecnologias como SpaceX/Starlink para oferecer soluções digitais em mais de 40 países. A missão da Armada é reduzir a desigualdade digital oferecendo soluções inovadoras de conectividade e computação adaptadas para os ambientes mais desafiadores.

Descrição

• Lead end-to-end deployment of Armada platforms including Atlas, Galleon with AEP, and Leviathan AI Factory integrated with Bridge GPUaaS • Execute deployments across the United States and Canada, including multi-site and hybrid environments • Own infrastructure bring-up, platform configuration, and production readiness validation • Make real-time technical decisions across hardware, networking, Kubernetes, storage, and GPU layers • Partners with clients to integrate Galleon infrastructure into end-to-end solutions and existing IT ecosystems • Conduct field surveys to facilitate frictionless Galleon deployments • Serve as the primary technical point of contact (L1) for assigned North American customers post go-live • Own the technical success plan, adoption milestones, and operational maturity roadmap • Build trusted, long-term relationships with account executives, customer engineering, HW and SW engineering, Product team, as well as data & AI teams • Lead technical governance discussions, roadmap planning, and platform optimization conversations and collaborates with AEs to deliver QBRs • Acts as primary contact during escalations • Build, maintain, and actively drive Joint Success Plans (JSPs) for each assigned customer • Align deployment milestones, platform adoption, and operational maturity to customer business objectives • Use the Joint Success Plan as the primary framework for prioritization, execution, risk management, and value tracking • Regularly review progress against success plans with customer stakeholders and Armada leadership • Ensure JSPs inform deployment sequencing, adoption strategy, roadmap discussions, and expansion planning • Surface risks, dependencies, and blockers early and drive resolution with clear ownership • Reduce time-to-try and time-to-value by unblocking workloads and accelerating early production wins • Drive platform adoption across new workloads, business units, and sites • Identify expansion opportunities including additional Galleon deployments and Leviathan AI Factory capacity through Bridge GPUaaS • Drive improved operational efficiency by integrating workloads into the Marketplace for easier deployment • Ensure customer environments remain stable, secure, and production-ready • Proactively identify scaling risks, architectural gaps, and technical debt • Coordinate with Product, Engineering, and Support teams to resolve issues efficiently • Operate confidently within US and Canadian data residency, privacy, and security expectations • Support customer security reviews, audits, and governance processes • Balance global delivery standards with regional regulatory and customer requirements • Maintain disciplined access control, documentation, and operational hygiene • Act as a senior technical presence for North American customers, setting the bar for execution and customer engagement • Mentor junior FDEs, TAMs, and delivery engineers as the region scales • Contribute to deployment standards, runbooks, and repeatable best practices • Partner closely with the Sr. Director of Customer Success & Delivery, Americas on priorities and escalations • Work with Sales on expansion planning while maintaining a trusted post-sale posture • Provide structured feedback to Product and Engineering teams based on real customer usage

🎯 Requisitos

• 8+ years of experience in infrastructure, platform engineering, SRE, forward-deployed engineering, or technical account roles • Proven ability to own both hands-on delivery and long-term customer technical relationships • Deep technical expertise across Linux, networking, Kubernetes, storage, and GPU-accelerated compute • Strong troubleshooting skills in live, production environments • Experience supporting large enterprise or public sector customers in the US and Canada • Willingness to travel across North America as required • Clear, confident communication style suited for executive and senior engineering audiences.

🏖️ Benefícios

• Medical, dental, and vision (subsidized cost) • Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA) • Retirement plan options, including 401(k) and Roth 401(k) • Unlimited paid time off (PTO) • 15 paid company holidays per year