Field Service Specialist

🕒 4 dias atrás

🗽 New York – Remoto

🗽 New York – Remote

💵 $90.000 - $98.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

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Armstrong Fluid Technology

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1934

💼 Consultoria

🏥 Saúde

🏗️ Construção

Consulting • Healthcare • Construction

Armstrong Fluid Technology é uma empresa global de engenharia e manufatura que projeta, produz e presta serviços para bombas, circuladores, equipamentos de transferência de calor, sistemas empacotados de HVAC e segurança contra incêndio, além de controles e softwares relacionados. A empresa combina hardware (bombas de alta eficiência e soluções de planta empacotadas) com ferramentas e serviços digitais — como Pump Manager, software de seleção ADEPT e Active Performance Management — para otimizar sistemas de energia predial e distrital em termos de eficiência energética, sustentabilidade e redução de custos operacionais. Armstrong atende principalmente clientes comerciais, industriais e institucionais (centros de dados, hospitais, energia distrital, gestores de instalações) com soluções B2B, peças, comissionamento e ofertas de serviços ao longo do ciclo de vida.

Descrição

• Lead startup and commissioning of Armstrong equipment, including Variable Frequency Drives and Control Panels • Diagnose and repair pumps, automated valves, and other equipment • Document field work through the online portal • Provide on-site training to operators • Share field service insights with the After Sales team • Build customer relationships and demonstrate the value of Armstrong products • Identify opportunities for additional sales • Travel within the Western region up to 60% of the time, with occasional trips to other parts of the USA • Handle service requests, complaints, and startup inquiries by phone and email • Schedule and manage service visits • Participate in an after-hours on-call rotation • Train service and installation teams and mechanical contractors • Compile and review field reports for equipment performance and warranty adherence • Assist with connecting site equipment to the Internet or customer networks • Collaborate with engineering, project management, and sales teams • Identify and report product issues and contribute to process and design improvements

🎯 Requisitos

• Degree or designation in Mechanical or Electrical Engineering, Applied Engineering, or a related field, with equivalent practical experience • Experience with drives, control panels, BAS systems, and automation • Familiarity with serial communications is a plus • Proven experience with mechanical pumps and HVAC systems • Proficiency in MS Office and strong software skills • Experience in commercial construction is desirable • Solid understanding of electrical and mechanical equipment • Excellent verbal and written communication skills • Understanding of hydronic HVAC systems, Variable Frequency Drives, automation, and Building Automation Controls is preferred • Willingness and ability to travel within the Western region up to 60% of the time and occasionally elsewhere in the USA • Ability to participate in an after-hours on-call rotation

🏖️ Benefícios

• Opportunities to learn and grow • Global community and collaborative work environment • Work contributing to energy efficiency and reduced environmental impact