AI Platform Software Engineer

🕒 Maio 13

🦌 Connecticut, Florida, +1 estados a mais – Remoto

🦌 Connecticut – Remote 🐊 Florida – Remote 🍂 Massachusetts – Remote

💵 $65.000 - $85.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🧑‍💻 Engenheiro Full-stack

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Ascensus

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 2000

💸 Finanças

👥 RH Tech

💰 Secondary Market em 2019-02

Finance • HR Tech

A Ascensus é uma empresa que valoriza seus colaboradores e enfatiza uma cultura guiada por princípios como integridade, qualidade e compromisso com altos padrões. Ela oferece serviços de administração e manutenção de registros, focando em ajudar indivíduos a alcançarem aposentadorias financeiramente seguras e garantir educação de qualidade para crianças. A Ascensus é dedicada à diversidade, inclusão e igualdade de oportunidades, tornando-se um local gratificante para trabalhar. A empresa também oferece uma ampla gama de benefícios aos seus funcionários, incluindo refinanciamento de empréstimos estudantis e programas de vida saudável.

Descrição

• Support and scale adoption of the enterprise AI platform by troubleshooting AI behavior • Identify systemic gaps and drive continuous improvement in platform performance and usage • Work directly with internal associates to resolve issues • Partner closely with engineering teams to diagnose root causes across LLMs, agent workflows, tools (MCP), and backend systems • Investigate and resolve issues reported by users of Agent Assist • Reproduce issues and trace failures across LLM responses, agent workflows, and orchestration • Analyze logs, traces, and telemetry (e.g., Langfuse, NewRelic logs) • Document findings and partner with engineering on resolution leveraging Azure DevOps • Identify issues stemming from prompting, retrieval (RAG), tool selection, or backend systems • Propose improvements to agents, skills, prompts, and workflows • Train internal users on how to effectively use Agent Assist • Run targeted demos, onboarding sessions, and office hours • Act as a trusted advisor to client-facing associates

🎯 Requisitos

• Up to 3 years’ experience in a technical support, QA, SDET, or engineering-adjacent role (including internships, co-ops, or academic projects) • Bachelor’s degree in Computer Science, Computer Information Systems, Business Information Systems, or a related technical field • Demonstrated ability to troubleshoot and debug technical issues, focusing on root cause analysis • Foundational experience or exposure to: API testing (Postman or similar) • Reading logs and debugging application behavior • Basic SQL or data inspection • Exposure to or strong interest in AI/LLM-based systems (prompting, chatbots, RAG, or agents) through coursework, projects, or hands-on experimentation • Experience using or willingness to learn AI-powered development tools (e.g., Cursor, Claude Code) • Strong communication skills with the ability to translate technical issues into clear explanations for non-technical users • Demonstrated curiosity and ability to learn quickly in a fast-evolving technical environment.

🏖️ Benefícios

• 401(k) match • Medical • Dental • Vision • Paid-Time-Off