Lead, Déploiement et Support Critique

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American Society of Crime Laboratory Directors (ASCLD)

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1974

🤝 Sem Fins Lucrativos

📚 Educação

🔬 Ciência

Non-profit • Education • Science

A American Society of Crime Laboratory Directors (ASCLD) é uma sociedade profissional sem fins lucrativos dedicada a promover a excelência na gestão da ciência forense por meio de liderança e inovação. Com mais de 700 membros de 400 laboratórios em 25 países, a ASCLD fornece recursos como treinamento, iniciativas de acreditação e suporte à pesquisa para tomadores de decisões e futuros líderes no campo da ciência forense.

Descrição

• Lead, manage, and coordinate Level 2 and Level 3 technical resources dedicated to installations and implementation projects. • Plan, prioritize, and assign technical work across NG911 and non-911 projects. • Support skills development, coaching, and continuous improvement of technical staff. • Participate in performance evaluations and contribute to team stability and operational excellence. • Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning. • Act as the primary escalation point for complex technical issues. • Validate technical architectures and deployment approaches in accordance with NG911 standards and customer requirements. • Ensure consistency, quality, and standardization of technical configurations across customer environments. • Actively support deployment projects from design through production go-live. • Work closely with Project Managers to ensure technical feasibility, quality delivery, and schedule adherence. • Participate in integration testing, upgrades, migrations, and critical cutovers. • Ensure proper transition to operations and post-deployment support. • Diagnose and resolve complex issues related to FreeSWITCH-based SBC and PBX platforms, AVAYA telephony platforms and integrations, NG911 and non-911 call flows and dialplans, I3CI, ACD, SIPREC, and ESInet integrations (Bell, Telus) and private networks. • Analyze logs, metrics, and system behavior to determine root causes. • Collaborate with Engineering, Product, and external partners, including AVAYA, during major incidents or complex escalations. • Define, maintain, and evolve technical deployment standards and best practices. • Maintain clear technical documentation, including implementation guides and escalation procedures. • Contribute to continuous improvement of deployment, escalation, and operational processes.

🎯 Requisitos

• Degree in Telecommunications, Computer Science, or equivalent experience. • 8 to 12 years of relevant experience in VoIP, IP telephony, or mission-critical environments. • Demonstrated experience delivering complex customer deployments. • Experience leading or managing specialized technical teams. • Experience with AVAYA platforms or integrations is a strong asset. • Strong expertise in SIP-based VoIP environments. • Advanced troubleshooting and root-cause analysis skills. • Knowledge of NG911 architectures or other mission-critical systems. • Strong Linux and command-line proficiency. • Technical leadership, autonomy, and professional rigor. • Excellent communication and collaboration skills. • Fluency in both English and French.

🏖️ Benefícios

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options