Product Manager II – Communications Center Automation

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American Society of Crime Laboratory Directors (ASCLD)

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1974

🤝 Sem Fins Lucrativos

📚 Educação

🔬 Ciência

Non-profit • Education • Science

A American Society of Crime Laboratory Directors (ASCLD) é uma sociedade profissional sem fins lucrativos dedicada a promover a excelência na gestão da ciência forense por meio de liderança e inovação. Com mais de 700 membros de 400 laboratórios em 25 países, a ASCLD fornece recursos como treinamento, iniciativas de acreditação e suporte à pesquisa para tomadores de decisões e futuros líderes no campo da ciência forense.

Descrição

• Define the product's vision and strategic direction, ensuring alignment with company objectives and customer needs. • Clearly articulate the business case and customer value for each initiative or feature. • Serve as the recognized subject matter expert on the product, the market, and the competitive landscape. • Translate product strategy into actionable plans, determining what to build and when to release it. • Build and maintain a detailed development roadmap for internal teams and a high-level roadmap for executives and customers. • Gather input from customers, internal stakeholders, and market research to shape the roadmap. • Partner with engineering and cross-functional teams to ensure delivery meets market needs and quality standards. • Collect and curate ideas from customers, sales, and internal stakeholders for the backlog. • Prioritize features by balancing user value, development effort, time to market, and competitive differentiation. • Track and evaluate product performance including feature adoption, customer satisfaction, and churn/renewal drivers. • Run trials, pilots, and MVPs to validate assumptions before broader launches. • Perform ongoing market and competitor research. • Collaborate internally with engineering, sales, marketing, partner success, support, implementation, finance, legal, and the leadership team. • Engage externally with customers, end-users, and partners to gather feedback and ensure the product meets real-world needs. • Promote the product through training, sales enablement, webinars, and direct customer interactions.

🎯 Requisitos

• Bachelor’s degree in computer science, Business, or related field. Advanced degree or relevant certifications (e.g., CSPO, SAFe PO) are a plus. • A minimum of 5–7 years of experience in a Product Management role. • Proven experience overseeing elements of the product development lifecycle. • Strong understanding of Agile frameworks, particularly Scrum or Kanban. • Experience with tools like JIRA, Confluence, or similar. • Highly effective cross-functional team collaboration skills. • Exceptional writing and presentation skills. • Strong organizational skills and attention to detail. • Experience with Aha! Product Management software. • Familiarity with software engineering concepts such as APIs, databases, and cloud • Experience with Call Center software such as ACD, IVR and AI bots. • Demonstrated experience using AI tools to accelerate product workflows, including requirements generation, research synthesis, and user story drafting. Familiarity with AI-native or spec-driven development (SDD) practices is a plus.

🏖️ Benefícios

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development • Discretionary performance bonuses