Senior Business Unit Systems Analyst

🕒 Maio 22

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Assurant

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1892

💼 Consultoria

📦 Logística

💸 Finanças

💰 Post-IPO Debt em 2023-02

Consulting • Logistics • Finance

A Assurant é uma empresa global especializada em oferecer serviços de suporte e proteção centrados no consumidor. Com presença em mais de 21 países em regiões como América do Norte, Europa, América Latina e Ásia-Pacífico, a Assurant atende mais de 300 milhões de consumidores por meio de serviços como proteção de tecnologia, resolução de sinistros e serviços financeiros. A empresa enfatiza a inovação, oportunidades de trabalho remoto e colaboração global, com equipes qualificadas em tecnologia, sinistros, atendimento ao cliente e finanças. A Assurant oferece um pacote de benefícios competitivo e está comprometida com oportunidades iguais de emprego e equilíbrio entre vida profissional e pessoal.

Descrição

• Provide production support and triage for issues impacting systems, call centers, and customer-facing platforms • Investigate, reproduce, and document system defects, working closely with IT to drive resolution • Analyze system behavior using SQL and data-driven insights to support troubleshooting and decision-making • Support and execute User Acceptance Testing (UAT) and validate that solutions meet business needs • Partner with IT teams to track, prioritize, and resolve defects and enhancements • Collaborate across teams to ensure systems are aligned across multiple entry points (IVR, web, apps, call center tools) • Support new product implementations, enhancements, and integrations for mobile and insurance-based solutions • Identify not only immediate fixes but also long-term, scalable solutions to recurring issues • Coordinate closely with cross-functional stakeholders including IT, Operations, Product, Compliance, and Marketing • Contribute to initiatives aimed at improving customer experience, efficiency, and system performance

🎯 Requisitos

• 7+ years of experience as a Business Analyst, Systems Analyst, or similar role • Bachelor’s degree in Business Administration, Information Technology, or a related field (or equivalent experience) • Strong experience supporting complex systems and integrations in production environments • Hands-on experience with SQL and data analysis (ability to independently query and interpret data) • Experience with production support, issue triage, and defect management • Solid understanding of testing methodologies and UAT processes • Excellent problem-solving skills with the ability to analyze and resolve complex issues • Strong communication and stakeholder management skills (ability to translate technical and business needs) • High level of attention to detail, organization, and follow-through • Ability to manage multiple priorities in a fast-paced and dynamic environment • Advanced English communication skills (written and verbal)

🏖️ Benefícios

• Competitive compensation aligned with market and internal equity • Work on high-impact systems supporting leading mobile carriers and large-scale operations • Collaborate with cross-functional and globally distributed teams • Gain exposure to complex integrations, product launches, and continuous system improvements • Thrive in an environment that is dynamic, evolving, and driven by data and innovation