Senior Support Engineer

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🕒 Maio 20

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Astrix Security

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2021

🔒 Cibersegurança

☁️ SaaS

💰 Series A em 2023-06

Cybersecurity • SaaS • Cloud Security

Astrix Security é uma plataforma líder em segurança de identidades não-humanas, especializada em gerenciar e proteger identidades não-humanas (NHIs) em diversos ambientes, incluindo nuvem, SaaS e sistemas locais. Suas soluções incluem descoberta em tempo real de NHIs, gestão de postura, detecção de anomalias e gestão do ciclo de vida, permitindo que as organizações reduzam riscos associados a credenciais de máquinas, chaves de API e contas de serviço. A Astrix Security utiliza tecnologia avançada, incluindo aprendizado de máquina, para aprimorar a postura de segurança e automatizar processos de remediação, tornando-se uma ferramenta essencial para empresas que navegam pelas complexidades da infraestrutura de TI moderna.

Descrição

• Lead end-to-end resolution of complex issues across our enterprise customer base, from triage and bug reproduction to root-cause analysis and client-facing communication • Resolve complex issues across customer identity stacks in both SaaS and on-premise environments • Investigate distributed systems and data pipeline issues across the Oasis Platform, including NXLog collectors, S3 ingestion pipelines, MongoDB, and Datadog logs • Partner with Product and Engineering as an equal stakeholder, filing high-quality tickets and quantifying customer health signals to prioritize the right fixes • Build the support knowledge base from scratch, including troubleshooting guides, internal runbooks, and integration playbooks • Build AI agents using Claude, Gemini, and MCP servers to automate L1/L2 triage, log analysis, and case routing across Slack, Linear, and Pylon • Define SLAs, support KPIs, escalation paths, and internal workflows with TAMs, Solution Architects, and Engineering

🎯 Requisitos

• 6+ years in technical support, solutions engineering, or customer-facing engineering within cybersecurity; direct background in identity security (IAM, PAM, IGA, or non-human identity) required • Deep hands-on experience with core identity stacks (Okta, Entra ID, Active Directory), identity governance platforms (SailPoint), and PAM solutions (CyberArk, BeyondTrust) • Strong fluency in SAML 2.0, OAuth 2.0, OIDC, SCIM, LDAP, Kerberos, and mTLS • Working knowledge of AWS, GCP, and Azure IAM, including role policies, trust relationships, Service Principals, and GCP Service Accounts • Hands-on experience with secrets management tools such as HashiCorp Vault, AWS Secrets Manager, or Azure Key Vault • Strong observability instincts with experience in Datadog or Splunk; fluent in SQL, JSON, YAML, and HCL • Comfortable integrating AI tools into your daily support workflow and building effective prompts to speed up case handling • Exceptional communication skills with the ability to represent Oasis confidently to both technical teams and executive stakeholders.

🏖️ Benefícios

• Equal opportunity employer • Committed to building a diverse workforce