Assistant Director – Verification

🕒 Setembro 23

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $54.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Arizona State University

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10.000+ funcionários

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Healthcare • Consulting • Marketing

A Arizona State University é uma universidade pública abrangente de pesquisa, comprometida em oferecer educação acessível e de alta qualidade, atendendo a alunos em todas as fases da vida. A ASU opera múltiplos campi e programas online, promove a descoberta e a inovação por meio de pesquisa, transferência de tecnologia e parcerias estratégicas, e enfatiza a sustentabilidade, o empreendedorismo e o engajamento comunitário em uma ampla gama de disciplinas, incluindo saúde, IA, cibersegurança e ciências.

Descrição

• Provide leadership and oversight for federal Title IV verification and eligibility operations within Financial Aid • Serve as a subject-matter expert on federal verification requirements, FAFSA/ISIR review, eligibility resolution, compliance standards, and related financial aid systems • Supervise, train, coach, and evaluate assigned staff; establish performance expectations and provide feedback and professional development • Monitor productivity, processing accuracy, workloads, performance metrics, priorities, and resource allocation • Develop and deliver training on verification, federal eligibility requirements, regulatory changes, procedures, quality standards, and financial aid systems • Support internal and external audits, compliance reviews, and federal program reviews; provide documentation and implement corrective actions • Analyze processing volumes, trends, error rates, and operational data to identify process improvements, automation, workload management, and enhanced student service • Lead continuous improvement initiatives to streamline verification, reduce administrative burden, improve processing timelines, strengthen compliance, and enhance student experience • Ensure confidentiality and appropriate handling of student financial information under FERPA and applicable privacy and data-security requirements • Provide operational leadership for Title IV verification and eligibility processes to ensure accurate, timely, compliant financial aid eligibility determinations • Direct and monitor verification processing activities, workloads, and queues against service expectations, institutional priorities, and federal deadlines • Resolve complex verification and Title IV eligibility issues, including FAFSA/ISIR discrepancies, conflicting information, citizenship and eligible noncitizen requirements, C-codes, rejected ISIRs, and federal database matches • Interpret and apply federal Title IV regulations, U.S. Department of Education guidance, and institutional policies • Lead implementation of operational, procedural, system, and training changes resulting from updated federal requirements • Oversee verification and eligibility policies, procedures, business processes, documentation standards, and training materials • Establish quality-control and internal-control processes; review findings, identify root causes, and implement corrective actions • Maintain complete and auditable student records for verification decisions, corrections, eligibility determinations, and adjustments • Oversee annual verification operational readiness, including aid-year preparation, requirements review, system configuration, and staff training • Collaborate with Systems and technology partners on financial aid system functionality, testing, validation, and implementation • Collaborate with Compliance, Financial Aid Student Services, Student Business Services, Systems, Enrollment Services, and other university departments to resolve complex issues

🎯 Requisitos

• Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field, including two (2) years managerial experience; OR any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved • Experience leading or overseeing federal Title IV verification, eligibility review, or financial aid compliance processes • Knowledge of federal Title IV financial aid programs, verification requirements, FAFSA/ISIR processing, Student Aid Index calculations, and related eligibility regulations • Experience using federal financial aid systems such as COD, FAFSA Partner Portal, and NSLDS • Experience supervising, training, coaching, or evaluating staff in a financial aid, enrollment services, compliance, or student services environment • Experience analyzing workloads, processing timelines, quality-control results, or operational data to improve accuracy, efficiency, and student service • Experience developing or maintaining policies, procedures, training materials, documentation standards, or internal controls • Ability to interpret complex regulations, resolve conflicting information, and communicate requirements clearly to staff and campus partners • Knowledge of FERPA and privacy requirements related to student financial information • Strong written, verbal, critical-thinking, problem-solving, and customer-service skills • At least five (5) years of federal eligibility/verification process • Must successfully pass pre-employment screening, criminal background check, and fingerprint check

🏖️ Benefícios

• Reduced tuition for employees, their spouses and dependents • Competitive rates for health and life benefits • Wellness program • Disability and leave program • Paid holidays • Retirement programs • Relocation resources